Process Associate Claims

About Genpact

Genpact is a global professional services firm that makes business transformation real. Genpact works and supports businesses solves problems, and delivers ideas that help make significant and worthwhile modifications for their betterment. 

Your role

• Critically analyze the claim file & the received demand package to identify any pendency
• Communicate with 3rd parties to negotiate the settlement amount
• Liaison with internal Claims partners to further investigate the claim file
• Answer incoming telephone calls from third parties in relation to the demands sent by them 
• Process reverse subrogation payments
• Ensure that assigned targets in accordance with SLA metrics are met 
• Ensure that the quality of transactions is in compliance with pre-defined parameters laid down by SLA metrics 
• Provide relevant process reports on a timely basis 
• Ensure adherence to established attendance schedules & company policies and procedures.

Training & development

• The company is committed to learning. Their learning ecosystems have been crafted to bring in best-in-class learning opportunities to provide employees with an individualized learning experience, from world-class training programs to learning opportunities for building competencies.
• The company encourages and empowers people to acquire new skills and receive learning opportunities and quality training while reinventing themselves to suit the changing needs of the world around them. 

Salary & benefits

The annual salary for this role can range from INR 2.7 to 3.8 LPA (Source: AmbitionBox). They provide the following benefits.

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support

Work-life balance

Work days are usually from Monday to Friday with flexible work timings. This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

They believe that it drives the necessary change to make a difference. It comprises diverse roles, offers, and people. It is a great place to learn and grow. The work environment is cordial and overall fulfilling.

About you

Minimum Qualifications

• B.com/ BBA/BA/ BSC (Any Non–Tech Graduate)
• Freshers are eligible

Preferred Qualifications

• Able to demonstrate empathy while improving chance to create rapport with the customer.
• Has previous experience in meeting/driving Net Promote Score performance/expectations, preferably in a customer service business
• Voice Customer Service experience
• Good knowledge of using Excel, MS Access Database
• Proficient in the English language- both written and oral
• The insurance client experience will be an added advantage

How to apply

To apply for this role, click the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

The hiring process involves the following:

• Written Exam
• Group Discussion
• Genpact Interview Process