Operation Executive-Card Operations

About HDFC Bank

The bank provides a variety of wholesale, retail, and depository financial services through more than 3,250 branches and some 11,175 ATMs throughout India. The bank offers deposit accounts, loans, credit cards, insurance, investments, and related services. HDFC Bank targets individual customers in the middle and upper-class, as well as trusts, small businesses, and not-for-profit organizations in the country.

Your role

• Job Responsibilities Actionable Error Free Processing of transactions as per guidelines prescribed for the same and ensure that respective checks and controls on day 1 & day 2 are done.
• Ensure validation of request TAT Compliance Ensure processing within TAT Exception items to be brought to the notice of Seniors Process Compliance to Internal policies/processes Audit & Compliance: Systems and procedures are followed to comply with Internal and External audits and ensure NIL exceptions.
• Exception Processing All exceptions / rejects to be reviewed and brought to the attention of Seniors Share MIS on a periodic basis Branch / Business Support Queries to be addressed promptly Closure of referrals with adequate resolution and within TAT MIS to be maintained for the process handled Work towards reducing Customer Complaints Give suggestions for improvement in processes.

Training & development

• The Bank has built a strong training infrastructure, which seeks to upgrade skill levels across grades and functions through a combination of in-house and external programmes.
• The trick in managing a successful programme is to do “more with less”. So impacting more employees effectively, without spending too much is the answer to successful training.
• The key to an effective training function is active participation by all stakeholders, including learning managers, HR managers and learner‘s managers.
• Senior leaders are actively engaged at every stage, right from need identification, to conceptualising the training programmes...and conducting sessions.
• At HDFC Bank — with its induction, onboarding and behavioural training programmes like service excellence and leadership programmes for various levels — employees are mapped to a training manager and the learning graph of all employees is tracked with updates available through the intranet.

Salary & benefits

The average annual salary for the Operation Executive-Card Operations role is around INR 4.0 to 6.0 LPA (source: Glassdoor).  HDFC Bank provides the following benefits:

• Tuition reimbursement for on-the-job training
• Employee assistance program
• Employee referral bonus
• Health and dental plans
• Paid vacation, holidays and bereavement leave

Work-life balance

Work-life balance is rated at 3.6/5.0 (source: Ambition Box). Work days are usually from Monday to Friday. They have flexible work timings.

Culture & vibe

The HDFC company is very casual. The employees are relaxed and friendly. The work environment is challenging and healthy competitive and also career path is very clear and transparent. 

About you

To apply for this role, you must be:

• Planning and Organizing Skills
• Communication
• A young, talented individual with a personal value system who enjoys challenges
• Passion to excel.

How to apply

To apply for this position, simply click the “Apply” button on this page. All applications at HDFC must be submitted through their Careers page.

The selection process involves both online and offline tests. The company itself conducts the online test, whereas the offline test is conducted by a third-party agency functioning under their supervision.

The procedure itself includes multiple rounds of written tests and personal interviews. If they clear these two rounds, they will be called for the final round, which is a personal interview round where they have to give a presentation on their area of interest.