Associate Planning & Scheduling

About Concentrix

Concentrix is a leading global provider of customer experience (CX) solutions and technology. Concentrix provides services to clients in their key industry verticals: Technology & consumer electronics; retail, travel & e-commerce; banking, financial services & insurance, etc.

Your role

Job Description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. They partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Responsibilities:

• Monitor WFM mailbox real-time and respond to each request that the team receives from the Global team.
• Review and process agent time off and schedule change requests.
• Keys daily exceptions requests, updates schedules, and response to escalated issues and ad-hoc requests.
• Performs any other related duties as required or assigned.
• Excellent time management and prioritization skills, with the ability to meet deadlines.
• Experience with working independently and on teams.
• Experienced with managing multiple priorities and multi-tasks.
• Highly skilled in effective communication both verbally and in writing with co-workers, the management team, other departments, and the delivery team.
• Proactive approach to problem resolution.
• Exposure to a leave management system.
• Schedule Optimization such as breaks while preparing schedules.
• Initiates and manages scheduling communications between respective teams.

Training & development

Concentrix’s unwavering dedication to continuous staff development, ability to move with velocity, and commitment to creating innovative development programs encourage staff to grow their careers and hone their skills. By providing such programs, like the Network of Women and the Black Professionals Network, Concentrix ensures a steady pool of promotable and diverse talent as well as helps to provide staff with the skills needed to grow and experience career success.

Salary & benefits

The annual salary for this role can range from INR 2.6 to 4.8 LPA (Source: Ambition Box). Concentrix provides the following benefits.

• Cafeteria
• Gymnasium
• Work From Home
• Health Insurance
• Free Transport
• Team Outings
• Soft Skill Training
• Job Training
• Education Assistance
• Free Food
• Child care
• International Relocation

Career progression

Concentrix’s deep investment in its staff and fanatical commitment to helping them grow has landed them Training magazine’s exclusive Training APEX Award. As part of the Concentrix family, you’ll find everything you love in a company and so much more! they offer thousands of learning and development opportunities, trips to tropical locations and can-you-believe-that celebrations, clear paths for career development, and even robust compensation packages.

Work-life balance

Concentrix has a good Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options if needed.

Culture & vibe

The majority of employees at Concentrix believe the environment at Concentrix is positive. Most Participants believe the pace of work at Concentrix is comfortably fast. They have good work-life balance for the most part and flex time. Overall, the employees at Concentrix are extremely happy. Concentrix is a passionate company powered by passionate people.

About you

To be an attractive candidate you must have the following criteria:

Key skills & knowledge:

• Effective communication skills.
• Good knowledge of MS Excel & Powerpoint.
• Proficiency with computers.
• Willing to work 24*7.
• Drive for self-learning and knowledge enhancement.
• Contact Centre Workforce Management experience.
• Extensive experience with WFM software.
• Exposure to Aspect WFM tool added advantage.
• Ability to simplify complex operations into repeatable processes.
• Comfortable in a fast-paced environment.
• Ability to make decisions in time-sensitive ambiguous situations.

Educational Qualification:

• Graduation

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.