Central Operations Support Executive

About Amazon

Founded by Jeff Bezos in 1994, Amazon began as an online bookstore but quickly expanded into selling DVDs, CDs, video games, electronics, and more. Today, Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads.

Your role

• The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on-field support to sellers and audits, stakeholder management, within and outside of Amazon, rolling out new processes, and running central control centers.
• The job requires someone who has a larger picture of customer experience in mind and a high willingness to take ownership.
• The job requires a person who has skills in identifying patterns and any disruptions in it along with the ability to scrutinize details and foresee the implications of the data.

Your responsibilities

This team supports inbound and outbound operations via voice and non-voice channels. The candidate must be ready to work on weekends and in shifts.

Roles and Responsibilities:

• Remotely monitor the efficient functioning of the assigned sites via outbound calls, emails, and by coordination with field executives
• Liaise between field executives/sellers and various internal and external agencies for efficient and timely execution of operations
• Train and direct sellers for execution and adherence to norms and practices
• Trigger the audit of the sites by field executives for various operational performances, restrictions, and norms
• Devise and deploy SOPs, analyze data, and propose features and processes, which focus on improving the Seller experience
• Willing to work on weekends.

Training, development, and rotations

At Amazon, you’ll be working with the best minds in technology. Learn and be curious here, and accelerate your career growth. You can take pride in knowing that your work is meaningful, having a positive impact on others, and making the world a better place. With a software development career at Amazon, you’ll always find a new challenge that excites you.

Salary & benefits

The average annual salary for this role will range from INR 3 to 4 LPA (Source: AmbitionBox). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families
• .....read more

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. Work days are usually from Monday to Friday with good flexible working hours.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

For this role, the basic qualification and key skills required are:

Basic qualification:

• 0-1 year of experience in any role, preferably in Operations.
• Excellent Communication Skills.
• Demonstrated analytical ability, and a results-oriented environment with external customer interaction.
• Highly proficient in Microsoft Office and Windows-based applications.
• Able to work on weekends
• Should be fluent in Hindi and English

Preferred qualification:

• Graduate.
• Skill to handle sellers as stakeholders/customers with outstanding organizational and follow-up skill
• Good analytical and problem-solving skills with a capability of setting priorities and working under pressure
• Must be able to multi-task, managing multiple sites simultaneously with attention to detail and high capability to work on different projects in parallel
• Experience in working with the logistics and/or manufacturing industry is an advantage.

How to apply

To apply for this role, just click on the " Apply on employer site" button, which navigates to the career section where the application can be submitted directly.

The primary recruitment process includes,

• Online Application
• Phone Interview
• In-Person Interview (Technical)