Engineer - Implementation

About Sutherland Global Services

Sutherland is a process transformation company focused on helping Fortune 1000 companies rethink the way business gets done and rebuild processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. Their mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.

Your role

As an Engineer, will be responsible for performing server builds, upgrades (database and application) and customer service delivery. We are a group of dynamic and driven individuals.

Responsibilities:

Keep management updated:

Monitor project activities and relay vital information in the form of timely and accurate reports to all project stakeholders

Impact the bottom line:

Constantly learn, enhance skills, and identify opportunities for process improvement leveraging a deep understanding of assigned work; provide feedback and inputs to SMEs, Leads & Managers on identified areas of improvement, opportunities for automation

Define Sutherland’s reputation:

Deliver high-quality upgrades with a focus on customer centricity backed by strong technical skills and complete documentation

Strengthen relationships:

Establish and maintain communication with all stakeholders including Client, their customers, team members and leaders; understand needs, resolve issues, and meet expectations

Take the lead:

Perform Application and Database Upgrades in accordance with the defined processes, maintain high-quality delivery, and provide regular updates to the customer, client leadership and project team. Identify opportunities to up-skill and cross-skill; Act as SME on one or more skill areas and provide gap training for team members

Training, development & rotations

Training at Sutherland Global Services. Quality training is indispensable to delivering excellent BPO services. Initially, the very concept of training was considered to be extra baggage eating into the revenue of a company. Training is imperative for transforming individuals into confident professionals. The estimated expenditure that the companies dole out on training is somewhere between 1-2% of the total revenues of the company but the cost is worth the effort and in the interest of the company.

Salary & benefits

The annual salary for this role can range from INR 2.0 Lakhs to INR 4.0 Lakhs (Source: AmbitionBox). They provide the following benefits

• Cafeteria
• Gymnasium
• Health Insurance
• Free Transport
• Team Outings
• Child care
• International Relocation
• Additional health insurance (medical expenses and dental reimbursement)
• Life insurance
• Food vouchers
• Multisport card discount
• Compliments card and transportation allowance

Career progression

At Sutherland, they care about their employees inside and outside work. They strive to go the extra mile to give first-class health, financial and work-life benefits. They expose young people to education, technology or career guidance through mentorship, motivational and empowerment sessions.

Work-life balance

They promote a positive work environment by conducting themselves professionally and helping each other achieve their goal of One Sutherland Team, Playing to Win. Work days are usually from Monday to Friday. They have flexible work timings for most of the roles.

Culture & vibe

Their values help them drive their objectives and provide them with guidelines by which they achieve meaningful results. Their corporate values are guideposts to mark the path and guidelines within which they behave in their dealings with each other, their clients and the communities in which they operate. Only by maintaining this shared focus they as individuals, become a successful team, and Sutherland achieves its full potential.

About you

To succeed in this position, education & skills are required:

• Academic: BE / BTech (CSE, IT), B.Sc. (Computers), BCA / MCA Or Other Bachelor / Master’s Degree in Computing / IT preferred
• 0 to 3 years of relevant work experience
• MS SQL Server –– Upgrades, migrations, backups, clustering, always-on, HA with the ability to write/modify SQL scripts and stored procedures (2008 & above)
• Advanced Windows Administration – IIS, services configuration, messaging components (2008 R2 & above)
• Preferred knowledge areas – Citrix and networking
• Analytical Thinking and Troubleshooting
• Customer Service experience preferred
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner (Language – English)

Additional Requirements.

• Owing to the nature of the work (upgrade of production environments), the role requires after-hours work and/or weekend work, all work will be compensated in the form of time off or pay
• Must be willing to work the night shift (US EST time)
• A service Agreement of 1 year will need to be signed prior to joining
• Night Shifts - US Time Zones

How to apply

To apply for this role, just click on the Apply on employer site button. It will navigate to the career section where the application can be submitted.

The Sutherland selection process consists of 4 rounds. These rounds are as follows:

• Communication Skills Round
• Online Assessment
• Technical Interview
• HR Interview