Merchant Helpdesk Associate

About Paytm India

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company aims to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. 

Your role

Candidate has to handle concerns and complaints raised by the merchant day to day basis and make sure the daily task is being closed within the defined TAT with good merchant experience.

Responsibilities:

• Email support to Merchants.
• Monitor, evaluate, and score inbound calls against established quality assurance instruments and standards.
• A creative and dedicated individual who will fit with our collaborative culture
• Cohesively work with a lot of people, across functions and teams every day
• Coordinate with other departments for compatibility of all aspects of each project
• Troubleshoot merchant problems, identify the request and takes appropriate measure as per the guidelines
• Provide merchant support by call or email.
• Excellent merchant service skills that build high levels of merchant satisfaction

Training, development & rotations

The Learning & Development team at Paytm focuses on building and maintaining a competitive talent advantage. Whether they want to focus on their need-based learning or career-enhancing upskilling, Paytm also offers an Employee Learning Reimbursement Policy that compensates for any skill certification. They have introduced several upskilling online programs that have been conducted for employees covering both functional and behavioral aspects. some of the upskilling programs are,

• Tech Upskilling
• Business Upskilling
• Building Inter-Team Collaborations
• Programs for Senior Leaders
• Effective People Manager Programmes
• The Learning Hour

To learn in detail about the training provided by Paytm click here

Salary & benefits

The average annual salary for this role ranges from INR 6.5 to 7 LPA (Source: Glassdoor). The benefits offered by the company are as follows:

• Accident, health, life, and occupational accident insurance
• Employee stock option plans (eg INR2.5 billion in 2020)
• Flexible leave policy and working hours
• Gratuity and performance bonus
• Lifestyle discounts (eg mobile phone)
• Paid holidays and unpaid extended leave
• Maternity, paternity, and sick leave
• Vacation and paid time off

Career progression

• A collaborative output-driven program that brings cohesiveness across businesses through technology.
• Improve the average revenue per use by increasing the cross-sell opportunities
• A solid 360 feedback from your peer teams on your support of their goals
• Respect, that is earned, not demanded from your peers and manager

Work-life balance

It has an excellent Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options.

Culture & vibe

Paytm is committed to a diverse and inclusive workforce that represents the places where they operate and the clients they serve. Paytm believes in a workplace where everyone feels comfortable coming to work as their whole self every day. Their culture of belonging and inclusivity makes Paytm a place where everyone can thrive and advance their careers.

About you

To apply for this position, you must have the following eligibility criteria:

Superpowers/ Skills that will help you succeed in this role:

• Outstanding customer service skills and dedication to providing exceptional customer care.
• Must be a self-motivator and self-starter.
• Ability to multitask and successfully operate in a fast-paced, team environment.
• Must adapt well to change and successfully set and adjust priorities as needed.
• High level of drive, initiative, and self-motivation.
• Ability to take internal and external stakeholders along.

Educational Qualification:

• Any Graduate
• Preferred languages are English, Hindi, and any 1 southern regional language.

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted.