Customer Care Representative

About Barclays

Barclays Bank provides financial services such as the issuance of credit cards, retail banking, wealth management, issuance of loans, investment, and corporate banking to its clients. Barclays is known for aiding its customers to execute any type of financial transaction, no matter how complex. It allows its team of financial experts to receive training in advanced industry knowledge and technical skills.

Your role

Introduction:

• To effectively and efficiently respond to customer calls/make outbound calls to customers (if required, for a follow-up), reply to their queries, and resolve issues
• To ensure the quality of output and accuracy of information is maintained.

What will you be doing?

• Deal with customer queries and ensure appropriate resolution is offered to be able to manage customer experience and NPS (Net Promoter Score)
• Handle customer requests with the support of clearly defined scripts and processes. Adhere to the Service Level Agreements specified by the client/process and ensure adherence to time schedules 
• May have the authority to release and verify funds across a variety of systems used by the department. Deal with customers and may be required to identify, log and escalate complaints and resolve queries by tracking them internally and escalate upwards if necessary
• Responsible for the management of own daily workload, to ensure telephone inquiries/queries are dealt with efficiently and knowledgeably to meet the demands of the business grades of service and ensure that all unresolved queries are allocated to the respective areas
• Responsible for identifying potential loss situations and promptly escalating to the relevant areas to minimize the risk to the business and the customer
• Adhere to organizational-wide information security policies and procedures. Assist Team Manager / Process Expert in the administration of the section, including organizing workflow, queue management, and query resolution

Training, development & rotations

Barclays give their colleagues plenty of opportunities to learn and progress in their careers. They can offer you a structured career progression plan, job rotations, and international work placements if you're just starting. They also offer internships, graduate schemes, and MBA programs.

Salary & benefits

The annual salary for the role at this company can range from INR 3.0 to INR 5.2 LPA. (Source: Ambition Box). Listed below are some benefits:

• Paid holiday and vacation
• Competitive pay
• Private medical care
• Disability assurance
• Flexible working
• Life assurance
• Voluntary benefits
• Retirement planning

Career progression

Barclays Bank is redefining the job roles and positions to be better positioned for banking in the digital age. They take its human resource seriously and aim to provide a rewarding experience for its employees. Barclays Bank offers Foundation and Higher Apprenticeship opportunities that freshers can take advantage of. They also offer undergraduate and graduate training programs. 
 
They also have a program to resettle retired military personnel with exemplary skills, values, and experience into civilian life and employment. They provide a wide range of career opportunities in a supportive work environment.

Work-life balance

They have flexible work timings. Work days are usually from Monday to Friday. 

Culture & vibe

Barclays offers a diverse, inclusive, and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do, and celebrated for their contribution to their business and the community. They are an equal-opportunity employer and are opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment based on race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

About you

To apply for this position, you must have;

• Minimum B2 12 English Language Fluency(CEF)
• Under-Graduate/Graduate/Post-Graduate in any discipline (Fresher’s applicable however preferably Graduate Fresher) 
• Flexibility in hours of work and ability to work changing shifts patterns

Skills that will help you in the role:

• Experience working in a customer-facing service environment

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted.