Trainee Engineer

Cyient is a global engineering and technology solutions company. As a Design, Build and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defense, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

Job Description

• Manage and monitor all installed computer systems and infrastructure
• Resolve IT incidents, and service requests using IT ticketing tools, and ticket handling workflows based on defined SLAs
• Install, configure, test, and maintain user machines (laptops, desktops, and workstations) with required software tools as per the standard operating environment
• Provide technical solutions to problems related to system hardware, software, mobile devices, and network infrastructure
• Support end-users remotely using remote support tools
• User privilege access management
• Proactively ensure the highest levels of systems and infrastructure availability
• Problem-solving techniques, liaise with vendors and other IT personnel for problem resolution
• Diagnose and resolve problems promptly
• Data backup on tape autoloaders using backup software tools
• Computer security and understanding of various computer/network security tools
• Good understanding of various Windows client operating systems, MS Office tools, and its functionalities
• Knowledge of LAN, WAN, and their functionality
• Understanding various storage systems and their functionality
• Willing to work on a shift system
• Stay up to date with the latest technologies and best practices

Skills & Experience

• Analytical Skills, computer hardware experience, IT Installations, Strong communication skills both written and verbal, system engineer, Windows 10 Operating System