Business Development and Customer Relationship Executive

About CarDekho India

India’s largest auto-tech company and a one-stop shop for an integrated auto- ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations. With more than 91 million in monthly traffic, 52 million monthly unique visitors, 3.5 million YouTube subscribers, and more than 10 million mobile app downloads, GirnarSoft group have become the largest consumer-facing auto tech company in the country with 86% of the New Car Buyers who research online come to CarDekho.com.

Your role

Job Description:

• As a business development and Customer Relationship executive, you would be completely responsible for managing the branch/ retail office of Insurance Dekho at the Bengaluru location.  
• You would be responsible for business development by attending to customers who visit the branch or reaching out to potential customers over call through the leads generated for closing sales of health, motor, or life insurance product. 
• Also, you would be responsible for attending to customers who reach out to the branch for any service-related queries like an endorsement, claims, etc., and assist them by routing their requirements to the customer service team.

Job role and responsibilities: 

• Connect with customers over telephonic call basis the leads generated for Health and Life insurance and invite them for the branch visit.  
• Assist the customers visiting the branch in selecting the right plans for any of their insurance needs. 
• Follow-up calls to the interested or prior branch visited customers for closing the sales.
• Attend the customer queries on service-related issues (endorsement, claims, etc.) and routes them to the customer excellence team by raising the right tickets
• Maintaining the branch sales and service MIS.
• Collecting customer feedback about their experience of branch visits.

Training, development & rotations

Under the new initiative, the company aims to equip the entire workforce with advanced quality skills and mindset with the help of a tailor-made curriculum with certified, evaluated courses that will enhance the core competencies of employees across all levels.

Salary & benefits

The average annual salary for the Business Development and Customer Relationship executive role is around INR 2.7 to 4.0 LPA (Source: Ambition Box). Listed below are some benefits:

• Soft skill training
• Remote working
• Cafeteria
• Team outings
• Job training
• Health insurance
• Paid leave
• Child care
• Travel assistance
• Education assistance
• Free food
• Gymnasium
• Free transportation.

Work-life balance

• They have flexible work timings and this is a desk job.
• Work days are usually from Monday to Friday with flexible work timings.
• Culture of giving freedom and authority to take decisions got an opportunity to work with positive people, work-life balance is also very cool, regular events every now & then, early chance to lead a team.

Culture & vibe

The Work Culture of CarDekho is very good with a lot of fun activities and recreation. The management of CarDekho is very caring of its employees and regular feedback is taken from employees to improve further efficiency and happiness of people working in the organization. 

About you

The requirements for the role are as follows:

Experience Range:

• 0 - 3 years.

Educational Qualifications:

• Any graduation.

Skills Required:

• Customer Acquisition, business development, Relationship Building.

Candidate Attributes:

• A smart worker who should be efficient in converting interest into sales
• Strong ownership skills who can take the responsibility of managing the branch end-to-end
• Excellent selling and negotiation skills
• Professional attitude with attention to customer's requirements
• Fluent in English, Kannada, and Hindi
• Prior experience working in the insurance sales domain would be added advantage

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

Depending on the role you are applying for:

• Aptitude test
• Technical Interview
• HR Interview