Associate Services Business Analyst

About Gartner

Gartner delivers actionable, objective insight to executives and their teams. Their expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. They have grown exponentially since its founding in 1979 and They are proud to have nearly 16,000 associates globally that support over 14,000+ clients in more than 100 countries.

Your role

This opportunity is for the CNR (Custom Newsletter and Reprints) Centre of Excellence which is a part of the Global Strategy & Operations (GS&O) group at Gartner. The CNR Centre of Excellence supports Gartner's Reprints clients end-to-end, ensuring compliance on marketing collateral, and providing guidance to clients. The role also involves driving efficiency & effectiveness of the overall program focusing on operational excel, problem-solving, influencing, and driving segmentation, automation, and optimization of every element of the process.

As a member of this team, you will have the opportunity to work directly with Gartner’s service delivery group (especially the Marketing Program Managers) with the central goal of driving the productivity of the service associates and enabling process efficiency in the way the service team delivers value to the clients. You will review the client's marketing collateral to ensure its compliance with Gartner's copyrights and quotes policies, whilst putting on the hat of a marketing expert ensuring that post-review collateral still has a marketing spin to it. This is very essential for the business, as it is the only touch point that allows Gartner to protect its objectivity and integrity in the industry, as an unbiased research firm.

This is an excellent opportunity to be in high-impact teams, where you can truly develop your skill set and knowledge and bring impact to the business.

What you’ll do:

Evaluate Marketing Collaterals from Gartner clients to;

• Ensure they are following Gartner Content Compliance policy.
• Guide the client to improve the content quality of the material
• Ensuring 100% adherence to SLAs on client-facing deliverables
• Collaborate with the Client Success team to enhance the client experience and map Gartner offerings to client needs, leading to higher engagement
• Continually engage with global stakeholders to generate in-depth insights on client priorities, articulate priorities into actionable insights, and map Gartner assets and product offerings to client needs, to enable the stakeholders to drive client engagement
• Assess the qualitative and quantitative value generated by Gartner offerings and assets for clients at different stages of the client retention cycle, articulate and document the findings linking to the client’s focus areas, thus, aiding the stakeholders in renewal pitches and driving retention
• Assist the service delivery group with generating insights from Gartner diagnostic tools. Identify gaps, and opportunity areas and suggest corrective actions leveraging Gartner assets
• Drive Operational excellence leading to improved service productivity for the global service associates
• Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders
• Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis, and professional presentations
• Drive Media CoE to enhance the client experience, engagement, and other operational metrics leading to a higher Promo pipeline and client retention for the organization

Training, development & rotations

People are the most valuable asset, so they invest in them from Day 1. When you join their team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial, and emotional well-being. They encourage continued personal and professional growth through ongoing learning and development opportunities. Their employee resource groups, charity match, and volunteer programs keep you connected to your internal Gartner community.

Salary & benefits

The average annual salary for an  Associate can range from INR 6 to 7 LPA (Source: Ambition Box). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package as mentioned below;

• Job Training
• Soft Skill Training
• Work From Home
• Team Outings
• Free Transport
• Cafeteria
• Education Assistance
• Child care
• International Relocation
• Gymnasium
• Free Food

Work-life balance

At Gartner, work-life balance is an aspect of employee well-being related to the employee's ability to manage both personal and professional responsibilities with adequate time for rest and leisure. Each individual may define his or her ideal work-life balance differently. Work days are usually from Monday to Friday. They have a flexible work environment including working from home.

Culture & vibe

Their teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. They believe that a variety of experiences makes them stronger—as individuals, as communities, and as an organization. That’s why they're recognized worldwide as a great place to work year after year. They've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index, and the Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

About you

What you’ll need:

• The graduate program in STEM/ Law background having up to 0-4 years of work experience
• Exposure to digital content review, content management, content licensing/editor
• A keen eye for detail while reviewing client’s collateral
• Excellent command of written English and can write succinct messaging to ensure clients understand the review comments/feedback
• Strong aptitude for qualitative and quantitative research and analysis
• Practical, intuitive problem solving and the ability to translate analysis into actionable insights
• Excellent oral and written communications skills, and proficiency in English
• Strong orientation towards process and operational excellence
• Strong cross-functional collaboration skills
• Strong Microsoft Office expertise –Advanced Excel, PowerPoint
• Basic knowledge of Google scripting, Python, VBA

How to apply

To apply for this role, click the "Apply on employer site" button on this page to submit your application with Gartner.