Assistant Manager Customer Success

About CarDekho

India’s largest auto-tech company and a one-stop shop for an integrated auto-ecosystem play, to provide exceptional consumer experience through best-in-class product and tech innovations.

Your role

This position is with the SAAS division of Girnar Software. Here, they are building software products for MSMEs (Micro, Small, and Medium enterprises). These products enable business owners and their teams to achieve their professional goals with the use of technology. They are a bunch of ambitious, customer-centric, data-centric, and fun humans. This role is about owning the automation of business processes for their clients.

The day-to-day responsibilities include:

• Learn the usage of an in-house automation tool (Zigchat).
• Understand the client's business process and prepare flowcharts or workflow diagrams to describe these business processes.
• Identify the third-party integrations and reporting requirements to achieve complete automation of the client’s business processes.
• Break down the workflow into smaller use cases and configure the same into an automation tool (Zigchat). Provide effort estimation, and challenges in meeting customer requirements.
• Develop test cases for different scenarios of use cases and execute test cases using automation.
• Update progress and share status reports using a project management tool like JIRA.

Training, development & rotations

Under the new initiative, the company aims to equip the entire workforce with advanced quality skills and mindset with the help of a tailor-made curriculum with certified, evaluated courses that will enhance the core competencies of employees across all levels.

Salary & benefits

The annual salary for the role at this company can range from INR 2.9 Lakhs to INR 4.5 Lakhs. (Source: AmbitionBox)

Benefits offered to its employees include;

• +20 Official HolidaysCo-Founder
• Annual allowances/Bonus
• Work from anywhere
• Travel reimbursements
• Bring your buddy
• Health & wellness
• Healthy food
• Happier weekdays, etc.

Work-life balance

• They have flexible work timings and this is a desk job.
• Work days are usually from Monday to Friday with flexible work timings.
• A culture of giving freedom and authority to take decisions got an opportunity to work with positive people, work-life balance is also very cool, regular events every now & then, an early chance to lead a team.

Culture & vibe

The Work Culture of CarDekho is very good with a lot of fun activities and recreation. The management of CarDekho is very caring of its employees and regular feedback is taken from employees to improve further efficiency and happiness of people working in the organization. 

• High on meritocracy: You hustle, you perform, and you get rewarded.
• Deep-rooted values (DELITE - Decisive, Empathy, Lean, Innovative, Trustworthy, Excellent Customer Service).

About you

To apply for this role, you should have the following;

Educational Qualifications:

• Any Graduation

Skills Required:

• Spreadsheets

Candidate Attributes:

• BCA or B.Tech Student or relevant internship/work experience of 0 to 2 years.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.