IT Associate

About Boston Consulting Group

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, BCG helps clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

Your role

• Providing on-site technical support in both home and office environments, over a variety of platforms and devices (e.g. PC, Mac, iOS, Android, etc.)
• Utilizing your knowledge of Microsoft operating systems and Active Directory to provide 1st/2nd line IT support to our users
• Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now
• Assisting with the documentation of critical and routine technical procedures as well as end-user literature
• Troubleshoot video conference and telecommunications systems and support key users if required
• Assist in preparing and deploying laptops for staff, including all required user profile configuration and data migration
• Assist with hardware asset tracking and inventory management
• Assist on projects in an operational capacity for both global and local initiatives

Training, development & rotation 

The teams at BCG feature recent graduates with academic backgrounds across numerous disciplines, from business to humanities to science and more. You’ll be able to make an impact from day one in a supportive environment that respects the views of every individual. At BCG you’ll have opportunities for international assignments while being supported in a deeply collaborative environment. Hands-on learning, support from your team, and innovative training programs will allow for a smooth transition from the classroom to the real world of business.

Salary & benefits

The average annual salary for an IT Associate is around INR 7.0 to 9.0 INR  LPA (Source: AmbitionBox).  BCG supports each BCGer with a comprehensive employee benefits package, including: 

• Compensation and Retirement Contributions
• Physical and mental well-being perks.
• Balance and Sustainable Working Norms
• Career Growth and Community Support
• Workplace community support system.

Career Progression 

Boston Consulting Group (BCG) offers professionals a chance to apply years of practice to new challenges. At BCG your career is yours to manage whether you deepen your expertise, stretch and learn with dedicated growth opportunities, or apply your experience to a completely different industry. Your career here is sustainable, supported, and ambitious. BCG works closely with global companies, organizations, and governments to face their challenges head-on and bring their greatest opportunities to life. BCG is more than a step in your career path. At BCG you'll find individualized mentorship, training and growth programs, and the thrill of working on audacious, ambitious goals. The projects BCGers take on each day are both complex and rewarding, providing a chance to deliver meaningful value.

Work-life balance

Being a global firm, you may find yourself working with people from different cultures and time zones, or you may simply need more latitude to be your curious and creative best. That’s why BCG offers three different flexible work options, along with ongoing support to set you up for success;

• FlexTime
• FlexLeave
• FlexPaths

In the Flexi-time option, the company provides part-time arrangements to reduce weekly work hours. BCG will help you design a model that meets your individual needs and career ambitions. The company's FlexLeave program is intended to help employees maintain a work-life balance by succeeding professionally and thriving personally.

Culture & vibe

Diversity and inclusion are crucial for the progress and success of a global business—and the two go hand in hand as a major part of BCG’s culture. A workforce with diverse backgrounds and perspectives opens the door to innovative solutions, but employees also need to feel welcome and supported to share their unique experiences, voice disagreement, and offer new ideas.

To empower its global network of employees to be their authentic selves at work, BCG has developed employee resource groups to connect peers, colleagues, and mentors around the globe. BCG's core values are more than just principles. It’s actually built into BCG culture through their work and actions.

About You

• Ability to effectively communicate and present technical concepts to management, peer group, and staff
• Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
• Windows 10, Windows Server, Mac OS, Microsoft Office, and Cloud file share support experience
• MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience
• Basic LAN and IP networking knowledge and ability to approach issues logically using the OSI model or similar
• SCCM or imaging software experience
• Exposure to cloud technology
• VoIP experience

How to Apply

To apply for this position, simply click the "Apply on employer site" button on this page.

Sources

• youtube.com
• bcgcareers.com
• wikipedia.com
• ambitionbox.com