Vendor Service Analyst

About the Barclays

Barclays is a British universal bank. They are diversified by business, different types of customers and clients, and geography. Their businesses include consumer banking and payments operations around the world and a top-tier, full-service, global corporate and investment bank, all of which are supported by their service company, which provides technology, operations, and functional services across the group.

Your role

The role holder will work with the Vendor Service Manager to ensure,

• The performance delivered by a portfolio of 3rd party vendors meets the required cost, risk and service parameters.
• Will provide a range of high-quality analysis & support including rigorous interpretation of vendor service management information and supporting the delivery of service changes & continuous improvements.
• Plays an integral part in managing the financial performance of the service including budget management and associated processes.
• Will contribute towards the development of best-in-class service management capability.

Your responsibilities

As a member of the Vendor Performance Management team, you will be responsible for,

• Service Management:
  • Accountable for vendor performance, quality of service delivered and the resolution of operational and service incidents. 
  • Act as a key point of contact for internal clients (and external where applicable) regarding service/supply matters, supporting/managing the resolutions of issues/incidents.
  • Instigate the development & delivery of service improvement plans. Undertake root cause analysis of incidents, implementing remedial action
  • Build an understanding of the specific cost, risk & service parameters that underpin the service and use knowledge of the service/supply to identify/deliver improvements.
  • Undertake detailed analysis of service/supplier management information, ensuring this meets the requirements of clients and draw conclusions / make recommendations that deliver value for both organisations.
• Financial Management:
  • Undertake budgetary/financial control and reconciliation activities as required to manage the vendor budgets
• Risk Management:
  • Identification and remediation of risks in relation to the service and associated products.

Training, development & rotations

• Barclay is committed to investing in its people at all stages of their careers to help them develop both in their existing roles and future career, and their strategy is to provide colleagues with a balance of digital learning, workshops, and great on-the-job development experiences.
• They’ve built Learning Lab, the entry point for all learning at Barclays. Learning Lab provides a modern learning experience for all its employees regardless of location or level.
• Each employee can go on a personalized learning journey that includes best-in-class digital content, as well as accessible, anywhere, anytime learning and development opportunities designed to support them in the jobs they do today and help them prepare for future opportunities. This learning, available in a variety of forms, aims to develop their technical job-specific skills, personal skills, and leadership skills.

Salary & benefits

At Barclays, for a fresh Vendor Service Analyst, the salary ranges from INR 4 to 6 LPA (Source: Glass door). Some of the other benefits provided by the company to support its employees and their family’s well-being needs are:

• Competitive holiday allowance
• Competitive pay
• Life assurance
• Income protection
• Private medical care
• Flexible working
• Pension contribution
• Voluntary benefits

Career progression

Barclays Bank is redefining the job roles and positions to be better positioned for banking in the digital age. They take its human resource seriously and aim to provide a rewarding experience for its employees. Barclays Bank offers Foundation and Higher Apprenticeship opportunities that freshers can take advantage of. They also offer undergraduate and graduate training programs. 
 
They also have a program to resettle retired military personnel with exemplary skills, values, and experience into civilian life and employment. They provide a wide range of career opportunities in a supportive work environment.

To know more on career development at Barclay click here

Work-life balance

Work-life balance is rated at a 3.9/5.0 scale, (Source: Glass door), It has a good Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options.

Culture & vibe

Barclays offers a diverse, inclusive and engaged culture. A place where people can bring their whole selves to work and be respected for who they are, valued for what they do and celebrated for their contribution to their business and community. They are an equal opportunity employer and opposed to discrimination on any grounds. It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

About You

To apply for this position, you must have,

• A degree/Master's Degree holder with any discipline.
• Commercial awareness and understanding.
• Ability to keep track of multiple tasks, time-to-time status reporting, follow-ups where needed.
• Establish internal and external policies, standards, processes and templates for working with vendors.
• Utilize the best methods for identifying potential vendor risks and develop effective strategies for addressing higher-risk vendors.
• Demonstrates initiative / Pro-active    
• Dedicated and reliable
• Strong written and verbal communication skills    
• Capable of dealing with diversity
• Ability to work in a virtual team, across boundaries
• Ability to establish direction and drive progress      
• Excellent interpersonal skills to foster working relationships with all stakeholders

To be an attractive candidate, the skills that will help you in the role are,

• Certification related to controls and compliance

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled and submitted.

The recruitment process of Barclays includes,

• Online test
•  HR round
• Technical round