Wholesale Banking Customer Service Officer

About Axis Bank

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture, and Retail Businesses. The Bank aims to build strong customer relations through smart communications technology and empowered customer care representatives.

Your role

As part of the role, your responsibilities include:

• The WBS-CA_CSO is designated to offer an enhanced and differentiated service experience to Wholesale banking Client tele (WCG+ CBG segments).
• They will need to ensure prompt processing of service requests to deliver best-in-class customer service and also have better control of TAT/NFTRs on transaction delivery.
• The primary aim is to improve customer experience.

Key Responsibilities

• Ensure Error Free Processing of CA_SRS pertaining to WCG and CBG customers, financial transactions (RTGS/NEFT/EPH/ESCROW Fund transfer) resulting in zero loss.
• Ensure CA Opening within stipulated TAT, and NFTR Control in CA service requests.
• Deepen CA CDAB from mapped book/Branch
• Process signature addition/deletion, DD/PO issuance, and bulk payments within defined TAT.
• Ensure Digital Adoption and penetration achievement of the target (CIB and CMS).
• Handle IPO/NFO/Right Issues, and ensure transactions processed are compliant with external as well as internal guidelines.
• Ensure Internal and External Audit handling
• Responsible for controlling operational, compliance, and financial risks involved in the day-to-day operation.
• Handle complaints/investigation and resolution thereof within defined TAT, regulatory and other complaints, Court orders, Investigations from Govt. agencies, Other issues

Training, development & rotations

Axis Bank is one of the best places for freshers and interns because it offers Fintech programs, Young Bankers Programs, Virtual Sales and Relationship Management Programs, and many more. Whether you're a fresh graduate or a professional with considerable work experience, Axis Bank offers you ample opportunities to grow, upskill, and advance in your career. 

Salary & benefits

The average annual salary for this role will range from INR 3 to 4 LPA (Source: AmbitionBox). The bank takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package as mentioned below;

• Health Insurance
• Job Training
• Soft Skill Training
• Work From Home
• Team Outings
• Free Transport
• Education Assistance
• International Relocation
• Free Food
• ....read more

Career progression

Axis Bank helps its employees by creating the ideal work environment to encourage capacity building, growth, and empowerment. Through its multi-level leadership development program, Axis Bank employees have an opportunity to hone their leadership skills. At Axis Bank multi-tiered leadership development program has been created to develop leaders at various levels in the Bank through academic tie-ups with premier institutions globally. Currently, there's Axis Blitz. It was introduced to reestablish laudable behaviors through experience sharing with the executive management of the Bank.  

Work-life balance

 It has a good Inclusive work environment and diverse working culture. It has great working hours. The bank provides alternate Saturdays off with flexible timing depending on the needs of the employees.

Culture & vibe

At Axis Bank, they seek to create an inclusive, equitable, culturally competent, supportive, and safe environment where their employees model behavior that enriches the workplace. To further an inclusive culture and foster DE&I principles, Axis Bank is committed to:

• Ensuring an inclusive working environment free of discrimination at all stages of the employee life cycle
• Developing plans to promote DE&I principles and cultural competencies among employees across Axis Bank.

About you

The optimal qualification for success on the job is:

Qualifications:

• Graduate/ MBA preferred
• Additional Certificate courses relate to the Banking sector (if any)

Role Proficiencies:

For the successful execution of the job, the candidate should possess the following:

• Knowledge of banking products and services
• Knowledge of regulatory guidelines and norms
• Good communication (both verbal and written) skills in both English and the local language (preferred)
• Ability to manage complex client situations
• Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
• Ability to handle pressure and meet deadlines

How to apply

To apply for this role, click the "Apply on employer site" button on this page to submit your application with Axis Bank India.

The recruitment comprises a two-stage process for applicants, including interns and fresh graduates. They select the best candidates for different banking roles.