Admissions Counselor

About upGrad

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Its mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, Entrepreneurship, etc.

Your role

upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

• They are looking for an Admissions Counselor who is extremely customer-centric and is excited by the challenges of a new emerging business environment.
• As an Admissions Counselor, you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process.
• You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Your responsibilities

• Responsible to manage & convert leads for versatile upGrad programs which are in collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT Ghaziabad, Deakin Business School, IITM Liverpool Business School, and MICA.
• Providing in-depth information to prospective learners, including counselling through phone, email, chat, and social media.
• Identifying references through the existing customer base to increase the sales pipeline
• Details pertaining to lead discussions & conversion should be updated in real-time on CRM (Salesforce) software
• Responsible for adherence to the inside sales process, tools, and data management.
• Meet and overachieve the given weekly, monthly, and quarterly targets in terms of revenue as well as the number of enrolments.
• Handle Objections and Price negotiations in order to generate Sales Revenue.
• Maintain effective communication till the time learner is onboarded

Training, development & rotations

As an upGrad employee, you get special benefits with up to a 100% fee waiver on any of the upGrad's programs. Come for a job in the learning experience team, and transition into a marketing role if you like it more. They support all your career moves.

Salary & benefits

The average annual salary for an Admissions Counselor is around INR 4.5 to 5 LPA (source: Ambition Box). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package as mentioned below;

• Health Insurance
• Job Training
• Soft Skill Training
• Work From Home
• Team Outings
• Free Transport
• Education Assistance
• International Relocation
• Free Food

Work-life balance

The Work-life balance is rated at 3.0/5.0 (source: Ambition Box). It has a good Inclusive work environment and diverse working culture.

Culture & vibe

The company's culture embedded with integrity and transparency will give you direct access to the leaders, managers and cross-functional colleagues where you can share your views, ideas and feedback openly. They believe in creating a culture of shared ownership. Employees from entry-level to leadership have ESOPs and are proud owners of upGrad.

Your physical, mental and emotional wellbeing is their utmost priority. Doctors and expert counsellors are available 24x7 free of cost for all the consultations and support you need.

About you

For the successful execution of the job, the candidate should possess the following key skills;

• Excellent written and spoken communication skills (English proficiency).
• Strong sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective students and close applications.
• Approachable and vibrant personality.
• Ability to approach any situation with patience and very strong empathy.
• Passion to deliver the highest levels of customer service at all times.
• Must be a team player with the ability to work independently, prioritize tasks, and meet targets/deadlines.
• Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application.

The hiring process starts with a discussion round with the Product Head or Technology Head to establish both candidates’ and employers’ expectations which include,

• Deeper technical & evaluation round
• Leadership round
• HR round