Assistant Manager Front Desk

About IHCL

IHCL has welcomed guests with world-class refinement and warmth while remaining deeply rooted in local heritage and strong global values. With strategic imagination and the enhancement of its portfolio, IHCL has successfully built an unrivalled reputation that spans the globe. This strong foundation, rooted in Indian hospitality and expressed through myriad authentic gestures, has uniquely established IHCL as one of the leaders in the global hospitality landscape.

Your role

In this role you will:

• Assists the Front Office Manager/Duty Manager in administering front office functions and supervising staff on a daily basis.
• Position directs and works with managers and associates to carry out procedures ensuring an efficient check-in and check-out process.
• Ensures guest and associate satisfaction and maximizes the financial performance of the department.
• Ensures guest satisfaction to provide an exceptional experience.

Training, development & rotations

Their commitment to the growth and development of their associates is fuelled by providing focused learning and development programs. Their holistic approach to transforming their associates into well-rounded professionals, who emerge as leaders is what drives the immense loyalty of their associates.

Salary & benefits

The annual salary for this role can range from INR 4 Lakhs to INR 7 Lakhs. (Source: AmbitionBox)

Benefits they offer:

• Performance Bonus
• HealthCare Insurance
• Maternity & Paternity Leave
• Vacation & Paid Time Off
• Employee Discount
• Free Lunch or Snacks
• Job Training & Tuition

Work-life balance

Giving six days off a month is just one of the many commitments they have taken to ensure that each associate has a healthy and balanced lifestyle. Each of their hotels has a unique environment, but mutual respect is the underlying all across. They have flexible work timings for most of the roles.

Culture & vibe

The organization has an excellent work culture and HR policies. Providing their teams with enriching experiences to learn and grow is at the core of IHCL’s employee-centric culture. This is emphasized through their values of Trust, Awareness, and Joy and reflected in their policies and practices. Their global presence and ambitious expansion rate, coupled with their innovative approach to people practices make IHCL one of the most exciting places to work, today.

About you

Requirements:

• Property Management & Guest Feedback System, Cost Management.
• Knowledge of Training tools, Performance Management, Sustainability, and Revenue Management tools & techniques.

Functional Competencies:

• Business Acumen
• Written & Verbal Communication
• Statutory Compliances
• Safety & Hygiene Practices
• Analytical Approach
• Team Building & Orientation
• Interpersonal Effectiveness
• Result Orientation
• Customer Centricity

Behavioural Competencies:

• Conflict resolution/Managing Crisis
• Decision Making
• Mutual Respect
• Empowerment
• Planning & Prioritizing
• Attention to Details

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly. You can use the filter available on the career page to search for the same title.