Customer Support Intern

About Testbook

The fastest-rising startup in the EdTech space, Testbook is poised to revolutionize the industry. With a registered user base of over 2.6 crore students, 300 crore tests solved on the WebApp, and a knockout Android App, Testbook has raced to the front and is ideally placed to capture bigger markets. Testbook is the perfect incubator for talent. You come, you learn, you conquer. You train under the best mentors and become an expert in your field in your own right. That being said, the flexibility in the projects you choose, how and when you work on them, and what you want to add to them is respected in this startup. You are the sole master of your work. The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook.

Your role

As part of the role, the responsibilities include:

• Interact with customers by phone, e-mail, or online chat concerning various care issues.
• Provide hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
• Solicit cross-selling and up-selling opportunities within the customer care experience.
• Tracking and reporting of relevant customer care performance metrics.
• Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services.
• Troubleshoot problems and coordinate with various internal departments to resolve problems.
• Capturing and applying customer feedback.

Training & development 

At Testbook, creating together is the ethos that drives the team. Testbook family share the same passion and commitment towards one goal - to revolutionize learning. Everyone on the team brings their own talents to the mix, creating the perfect environment for the invention. They have some of the most brilliant people from some of the top institutes in the country. Learning and working are both fun here.

Salary & benefits

The average annual salary for a Customer Support Intern role will range from INR 1.8 to 2 LPA (Source: glassdoor). At the end of the day, you need to feed yourself. They offer highly competitive packages to their employees with the following benefits:

• Cafeteria
• Work From Home
• Health Insurance
• Free Transport
• Team Outings
• Soft Skill Training
• Job Training
• Education Assistance
• Free Food
• Child care

Career progression

At Testbook, creating together is the ethos that drives the team. Testbook family share the same passion and commitment towards one goal - to revolutionize learning. Everyone on the team brings their own talents to the mix, creating the perfect environment for the invention. Come here to find challenging and exciting careers. They value ideas and skills. Your contribution is respected, recognized, and rewarded.

Work-life balance

There are a bunch of passionate youngsters who keep the work environment relaxed and fun. You will love hanging out here all the time. They provide flexible working hours for their employees.

Culture & vibe

At Testbook you find an inclusive work environment. They work hard, dream smarter, and party the hardest. That's the Testbook mantra. Work is pointless if there are no after-hours. They don't count working hours, they just believe in getting the work done. They are doers, not mindless hour-counting automatons.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

The basic recruitment process for a fresher role involves:

• Aptitude test
• Technical Interview
• Background Investigation.
• Medical Examination.
• Job Offer.