Associate-Tech Support

About Tesco

One of the world’s largest retailers of consumer goods from food to fashion. Serving our customers, communities and planet a little better every day in our stores and online is at the heart of everything we do.

Founded in 1919 by Jack Cohen using the £30 he received on leaving the Royal Flying Corp, we’ve come a long way from his small market stall in East London. Today over 400,000 colleagues work across our stores, office, distribution and customer engagement centres in the UK, Europe and Asia.

Your role

As an Associate Tech Support your role is:

• Accountable for probing triaging dispatching job to the right man with the right skills using necessary tools either via phone or emails.
• Following our Business Code of Conduct and always acting with integrity and due diligence.
• Identifying operational improvement and finding solutions by applying CI tools and techniques.
• Handle Inbound / Outbound Calls within the critical metrics.
• Knows and applies fundamental work theories/concepts/processes in own areas of work.
• To Probe Triage and Dispatch Jobs for the Stores Allocate the right man with the right skill @ the right time.
• Responds with appropriate levels of urgency to situations that require a quick response or turnaround.
• Ability to analyze the root cause and handle 1st level issues.
• Ability to make informed and timely decisions.

Training & development 

Tesco provides various opportunities for its employees to improve and grow while working for the company’s mission. Tesco provides its employees with opportunities to learn both professional and interpersonal skills for their development. Tesco is committed to offering opportunities to acquire new skills and strengthen their readiness to advance into new roles.

Benefits

Listed below are some benefits:

• Health Care & Insurance
• Performance Bonus
• Maternity & Paternity Leave
• Reduced or Flexible Hours
• Vacation & Paid Time Off
• Gymnasium
• Job Training & Tuition

Work-life balance

Work-life balance is rated at 4.1/5.0 (Source: Glassdoor). Work days are usually from Monday to Friday. They have flexible work timings.

Culture & Vibe

• Good Opportunity for Learning.
• Good career growth.
• Flexible Timings.
• Wonderful place to work with a lot of opportunities.
• Simplified policies that help to manage work.

About you

The requirements for the role are as follows:

Qualifications

Operational skills relevant to this job:

• Basic MS Office – Excel
• Speed and Accuracy
• Active Listening English Speaking
• Reading and Writing Logical Thinking

Experience relevant to this job:

• Any Graduate (Preference of Mech. Engg.)

How to apply

To apply for the job just click the Apply on Employer site button below, fill in all the details and submit your resume.