Jr. Customer Service Executive - Provisioning & Configuration Management

About Tata Communications

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. They enable the digital transformation of enterprises globally, including 300 of the Fortune 500. They carry around 30% of the world’s internet routes and connect businesses to 60% of the world’s cloud giants.

They have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. They are committed to enabling Industry leaders with their unique promise of delivering secure connected digital experiences.

Your role

• Oversee and drive back office provisioning of service delivery including net feasibility, access networks, and customer order provisioning.
• Drive system and process improvement projects to ensure timely and cost-effective provisioning of orders in ILD, NLD, and MAN networks.
• Ensure availability of inventory of network systems and bandwidth in provisioning on networks.
• Analyze the need for capacity augmentation/ optimization to address capacity crunch in networks.
• Plans organize and direct all operations concerning installation support, network service, and major moves.
• Identify and lead implementation for any new network updates.
• Responsible for the configuration of telecom infrastructure and/or network components to meet design specifications.
• Manage and monitor planning and delivery of orders in terms of configuration management.
• Guide and monitor team to design the network to ensure the customer connectivity in the agreed time and supervise hand over to project implementation team.
• Drive change management initiatives, make change requests, and monitor change processes and IT initiatives within to ensure delivering a tested active service layer to the customer on time at optimal costs to the organization and drive continuous improvement.
• Diagnoses, troubleshoots, and resolves problems, and takes corrective action when necessary.
• Provides technical expertise, business planning, and workflow management for ensuring smooth integration of network and system solutions/network improvement.
• Ensures that all installation functions are performed in a timely fashion to meet specifications.

Training, development & rotations

Their learning culture includes continuous, purposeful learning that develops employees to their full potential through top-notch learning programs and exceptional development experiences. With technology and communications constantly evolving, they ensure their workforce remains in step with the latest best practices through a range of learning and development programs. Their innovative learning methods help their employees pivot their skills for a digital economy that is rapidly transforming ways of life throughout the world.

Key initiatives:

• Tata Communications Learning Academy (TCLA)
• On-demand individual learning

Salary & Benefits

The average Tata Communications Junior Customer Service Executive salary in India is INR 2.8 Lakhs per year for employees with less than 1 year of experience. Their salary at Tata Communications ranges between INR 2.3 Lakhs to INR 3.5 Lakhs per year. (Source: AmbitionBox)

Benefits:

• Employee Health & Safety
• Financial & Retirement
• Family & Parenting Leave
• Vacation & Time Off
• Perks & Discounts
• Gym Membership
• Professional Support
• Diversity Program

Work-life balance

The company has excellent ethics, a code of conduct, and values on which the Company and group are standing. Work days are usually from Monday to Friday. They have strict work timings.

Culture & vibe

Tata Communications is committed to creating a culture of openness, curiosity, and learning. This recognition from AON as a Best Employer for the third year is a testament to the organizational approach to people. They firmly believe that investing in talent and listening and responding to their needs creates skilled, engaged, and collaborative employees who are driven to go the extra mile.

As per the Great Place to Work® assessment, Tata Communications Limited became eligible to be considered among 'India's Best Companies to Work For 2019' - a list that features the 'Best of the Best'.

About you

A broad outline of the Role;

• Can apply broad knowledge of one area within Provisioning and Configuration Management or advanced knowledge of specific professional/operational practices.
• Checks for problems in existing systems and modifies work processes following defined procedures.
• This is an operational role. Is responsible for achieving day-to-day objectives.
• Works under the direct supervision
• No prior work-related experience is required
• Education: Graduate
• Experience: 0-2 years
• Knowledge/Skills: Communication Skills

How to apply

All open positions are posted on their career page. And all applications at Tata Communications must be submitted through their Careers page. To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted.