Engineer - Service Assurance

About Tata Communications

Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. They enable the digital transformation of enterprises globally, including 300 of the Fortune 500. They carry around 30% of the world’s internet routes and connect businesses to 60% of the world’s cloud giants.

They have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. They are committed to enabling Industry leaders with their unique promise of delivering secure connected digital experiences.

Your role

• Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance, and security) or network components to drive network efficiency and availability.
• Ensure efficient and effective technical customer service as per SLAs.
• Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
• Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
• This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades, and repairs for IP, Transport, Voice and Mobility, and WLA ATMs.
• Maintain quality standards to achieve optimal levels of operation and KPI targets.
• Provide last mile support for service assurance of all business segments across TCL.
• Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
• Ensure adequate monitoring of various network aspects panning across different services and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
• Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc.
• Lead implementation for any new network updates, Planned Activities, and Change Management.
• Correct network and SOC problems effectively and promptly.
• Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems).
• Establishes tools and procedures to monitor network performance.
• Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.

Training, development & rotations

Their learning culture includes continuous, purposeful learning that develops employees to their full potential through top-notch learning programs and exceptional development experiences. With technology and communications constantly evolving, they ensure their workforce remains in step with the latest best practices through a range of learning and development programs. Their innovative learning methods help their employees pivot their skills for a digital economy that is rapidly transforming ways of life throughout the world.

Key initiatives:

• Tata Communications Learning Academy (TCLA)
• On-demand individual learning

Salary & Benefits

The average Tata Communications Service Engineer salary in India is INR 2.8 Lakhs per year for employees with less than 1 year of experience. Their salary at Tata Communications ranges between INR 2.3 Lakhs to INR 3.5 Lakhs per year. (Source: AmbitionBox)

Benefits:

• Employee Health & Safety
• Financial & Retirement
• Family & Parenting Leave
• Vacation & Time Off
• Perks & Discounts
• Gym Membership
• Professional Support
• Diversity Program

Work-life balance

The company has excellent ethics, a code of conduct, and values on which the Company and group are standing. Work days are usually from Monday to Friday. They have strict work timings.

Culture & vibe

Tata Communications is committed to creating a culture of openness, curiosity, and learning. This recognition from AON as a Best Employer for the third year is a testament to the organizational approach to people. They firmly believe that investing in talent and listening and responding to their needs creates skilled, engaged, and collaborative employees who are driven to go the extra mile.

As per the Great Place to Work® assessment, Tata Communications Limited became eligible to be considered among 'India's Best Companies to Work For 2019' - a list that features the 'Best of the Best'.

About you

A broad outline of the Role;

• Has enough knowledge within Service Assurance to allow them to apply their knowledge efficiently and work productively with broad instruction.
• Regularly participate in important projects or activities as a fully contributing team member, can proactively identify important issues or risks, and seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes.
• An operational role that is responsible for delivering results that have a direct impact on the achievement of results within Service Assurance. Works under direct supervision.
• Able to identify problems and provide inputs to improve, change or adapt existing methods and techniques drawing from personal experiences and feedback.
• Actively acquires more complex skills, techniques, operating practices, and knowledge of abstract concepts to progress toward full proficiency in the field of specialization.
• Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues, challenges, and problems within their field of specialization.

Education/Experience/Skills:

• Engineering Graduate (CCNA/CCNP certification preferred)
• Exp: 0 - 4 years
• Communication Skills

How to apply

All open positions are posted on their career page. And all applications at Tata Communications must be submitted through their Careers page. To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted.