Provides L1/ L2 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
Activities include recognition, research, isolation, resolution, and follow-up steps.
Typically, the Analyst level participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner.
Knowledge of troubleshooting Windows XP, Win 7/8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications, etc.
Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills
Required Skills
Qualification: Graduate
At least 6 Months plus years of experience in a technical support role.
Good hold on Spanish language ( Writing Speaking)
Must be B2 Level certified in the Spanish language
Good Communication Skills.
Rotational shifts (247).
Basic Technical TS skills.
Hiring criteria
You should have or be completing the following to apply for this opportunity.