Services Business Analyst

About Gartner

Gartner delivers actionable, objective insight to executives and their teams. Their expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. They have grown exponentially since its founding in 1979 and They are proud to have nearly 16,000 associates globally that support over 14,000+ clients in more than 100 countries.

Your role

• This stint involves driving some of the high business impacting strategic initiatives which aim to drive key business priorities of GS&O with an ultimate focus towards client engagement and retention.
• You will drive efficiency and productivity across the client value chain through key functions of the services operations team – Client insights, Service Advisors, and Events CoE.
• The ultimate goal will be to drive client engagement and retention by actively working with the Service Delivery Teams across geographies.
• You will also help in crafting high-impact outreach campaigns, content review, Mission critical priority (MCP)/ Client Initiative (CI) led value delivery campaigns, securing valuable client feedback through surveys, and coming up with insights and recommendations for course correction.

To know more Responsibilities of this role click on Read more

Training, development & rotations

People are the most valuable asset, so they invest in them from Day 1. When you join their team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial, and emotional well-being. They encourage continued personal and professional growth through ongoing learning and development opportunities. Their employee resource groups, charity match, and volunteer programs keep you connected to your internal Gartner community.

Salary & benefits

The annual salary for the role can range from INR 4.8 to 6.1 LPA (Source: Ambition Box). The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package as mentioned below;

• Job Training
• Soft Skill Training
• Work From Home
• Team Outings
• Free Transport
• Cafeteria
• Education Assistance
• Child care
• International Relocation
• Gymnasium
• Free Food

Work-life balance

At Gartner, work-life balance is an aspect of employee well-being related to the employee's ability to manage both personal and professional responsibilities with adequate time for rest and leisure. Each individual may define his or her ideal work-life balance differently. Work days are usually from Monday to Friday. They have a flexible work environment including working from home.

Culture & vibe

Their teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. They believe that a variety of experiences makes them stronger—as individuals, as communities, and as an organization. That’s why they're recognized worldwide as a great place to work year after year. They've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index, and the Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

About you

What you’ll need:

• MBA with 0-4 years of work experience
• Strong leadership skills to build capability within the team and collaborate with other team leads to ensure the larger goals are met
• Good command of knowledge related to Information technology, product development, and its application to business
• Knowledge/experience in analytical problem solving, analytical tools
• Exposure and understanding of lean six sigma, lean diagnostics, T&M, and other process improvement techniques would be a big plus
• Developing professionals with strong business acumen, and problem-solving leadership (qualitative & quantitative).
• High on champion mindset and a quick learner
• Strong orientation toward operational and business excellence
• Strong communication and collaboration skills
• Innovative mindset and inclination to solve business problems
• Analytical thinker with experience deriving business insights from data analytics
• Detail-oriented with high personal standards for quality
• Comfortable in working with cross-functional teams
• Skillful in managing expectations of varying stakeholders (internal & external)

How to apply

To apply for this role, click the "Apply on employer site" button on this page to submit your application with Gartner.