DELMIA Apriso Support

About Dassault Systemes India

Dassault Systèmes, the 3DEXPERIENCE Company, is a catalyst for human progress. DS provides businesses and people with collaborative virtual environments to imagine sustainable innovations. 

Your role

They are seeking a resource in their Technical Support team. They have a key mission to support their Customers globally.

What will your job be?

• Providing Technical Support for DELMIA Apriso product (Manufacturing Operations Management class software).
• Maintaining communication with system administrators and/or implementation partners.
• Diagnosing problems reported by Customers and suggesting solutions or workarounds.
• Respond immediately in case of Customer crises.
• Working jointly with other departments (R&D, QA, Services) to improve the product.
• Create Knowledge capitalization content on key technical topics.

The challenges ahead

• Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support.
• Able to troubleshoot and debug the issues by analyzing traces/logs and other third-party tools.
• Ensure Knowledge capitalization content creation on regular basis and spread awareness about it at every possible need and opportunity.

Training & development

At Dassault Systèmes, sharing knowledge and know-how is the main strength, and never stop learning throughout their careers. The 3DEXPERIENCE University application was created to allow people to learn, acquire and share knowledge and know-how so that they perform effectively in their job/teams and prepare for evolving workforce requirements.

Salary & benefits

The annual salary for the role will range from INR 1.8 to 3.0 LPA (Source: Ambition Box). Listed below are some benefits:

• Soft skill training
• Remote working
• Cafeteria
• Team outings
• Job training
• Health insurance
• Paid leave
• Child care
• Travel assistance
• Education assistance
• Free food
• Gymnasium
• Free transportation.

Career progression

The company aspires to be a civilized meritocracy. One where “recruitment, training, promotion, assignment and, more generally, all work-related decisions are based on competencies, talent, achievements, and employee motivation, without any form of discrimination, harassment or bullying”.

Work-life balance

• They have flexible work timings and this is a desk job.
• Work days are usually from Monday to Friday with flexible work timings.
• This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

Dassault Systèmes promises grads they will experience a “vibrant culture of inclusivity” and enjoy the sense of fulfillment that comes from providing “business and people with virtual universes to imagine sustainable innovations” while “nurturing social equilibrium and protecting the balance of the natural world”. The company puts on regular social events and encourages “friendships that cross continents”.

About you

The requirements for the role are as follows:

Your key success factors:

• B.E., B. Tech from premier institutions with a good academic track record of 60% throughout all academics with NO GAPS.
• Administering MS Windows Server environments, knowledge of SQL, HTML, CSS, and JavaScript.
• Exposure to DELMIA Apriso products. 
• Good English communication skills, both written and verbal required.
• Must be able to help the Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
• Ability to work in a fast-paced dynamic environment.

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.