Senior Process Executive - Data

About  Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Your role

Data Processes

• Efficiently Process a predefined number of transactions as assigned with the highest level of accuracy as agreed upon by the client.
• Provide the highest level of customer satisfaction.
• Strive to understand and resolve issues/queries at the first instant.
• Maintain the business controls as per the requirement.
• Articulate/ communicate in a manner which is understood by clients/end users.
• Connect & provide the highest level of satisfaction to the customer.
• Generate client-specified reports relating to operations.
• Respond to data requests and other inquiries from the client.
• Release WCUM determinations to claim stakeholders following client-established protocols.
• Identify the medical flags in the client system.
• Provide reports and other data requests specified by the client.
• Serve as first-level contact for customer complaint resolution.
• Provide reports and other data requests specified by the client.

Voice Processes

•  Make and Answer calls to and from customers/end users based on agreed time frames.
•  Transfer calls involving the next level of service to the appropriate department as per the given guidelines.

Project / Process

• Ensure meeting all Statistical, Financial and TAT metrics while processing claims.
• 100% Process adherence to transaction processing timelines involving medical management processes.
• Adhere to audit compliance (Internal, Statutory Audit) of all Healthcare processes as laid out by Cognizant / the client of Cognizant.
• Ensure process guidelines are followed and met as documented.
• Set productivity /Quality benchmark.
• Adhere to shift handover processes.
• Raise process-related issues/concerns on time with the process and team leads.
• Record data relating to production statistics, end-user-related notes, etc as appropriate.
• Stay updated with the process knowledge/changes and refer to knowledge updates/ repositories to effectively process transactions.
• Adhere to security practices set by the organisation.
• Implement small process improvement projects.
• Provide updates and submit reports related to own area of work.
• Resolve process-related queries and expedite data requests.
• Respond to data requests.
• Maintain confidentiality of all information, policies, and procedures as required by the Health Insurance Portability and Accountability Act (HIPAA) protocols.
•  Maintain acceptable levels of performance including but not limited to attendance, adherence to protocols, customer courtesy, and all other productivity and efficiency targets and objectives.
• Contribute new ideas and innovative approaches at work.
• Participate in project and organisation initiatives led by the Delivery leadership. For more details Click here

Training, development & rotations

Cognizant offers free training and learning programs as a benefit of their employment. Cognizant interactive learning practice has been providing end-to-end learning solutions for over a decade to a broad range of customers across the globe. Offered through industry-recognised solution frameworks, Cognizant’s learning services include managed-to-learn services, learning content and technology consulting, learning modernisation, learning technology transformation, learning content development, digital asset production, learning technology selection and implementation, learning analytics, learning administration, gamification, mobile enablement, and learning technology support and maintenance.

Salary & benefits

The annual salary for the role of Senior Process Executive - Data at this company can range from INR 2.5 to INR 4.5 LPA (Source: AmbitionBox). Cognizant provides the following benefits.

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Temporary Disability Insurance
• Prepaid Legal
• Long-term Disability Insurance
• Accidental Death & Dismemberment Insurance

Career Progression

This company pays attention to employee needs. Its successes, size and magnitude of operations allow it to provide numerous and effective career advancement opportunities to employees. Cognizant supports you in reaching your aspirational roles through a holistic learning journey. Its Digital Honours program allows you to move across/change career tracks within the company.
Cognizant does its best to accommodate employee preferences on work locations. It does not require service bonds from its employees.

Work-life balance

Cognizant is a great place to work during any stage of your career journey. Even then, it is best to join Cognizant early on in your career and rise to higher roles in the company. Work days are usually from Monday to Friday. They have flexible work timings and work five days a week.

Culture & vibe

The company culture at Cognizant lays emphasis on skill sets, hard work, and continuous improvement. It embraces diversity and allows for the expression of your individualism while also enabling teamwork and collaboration. Six values form the bedrock of Cognizant’s culture.
A Women Empowerment program at Cognizant helps to ensure diversity in the management, senior leadership, and all other levels in the company.

About You

To apply for this position you must have the following skills

• Bachelor’s degree in Nursing or any health science related field.
• Medical Coding
• Medical Management

Experience

• 0-4 Years

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.