Retail Liability Sales Operations & Controls

About Citi Bank

Citigroup safeguards the wealth, provides loans, makes invoices, and assesses the resources in place of its consumers. It helps in making connections among individuals around the globe. Citi supports ninety percent of Fortune 500 Companies in their routine tasks of recruitment, progress, and accomplishments.

Your role

The Retail Bank SOSH is a developing professional role for Retail Bank Sales Operations & Controls. The individual shall apply knowledge in control monitoring and process improvement and is expected to ensure policy implementation and controls within the location Retail Bank S&D team.

Responsibilities:

• Ensuring superior client experience through best in class on-boarding process for customers on-boarded by Retail Bank sales and distribution team through reduced turnaround time and rejects across products
• Ensuring adherence to the due sales process by the Retail Bank sales and distribution team through various reviews, on-the-spot checks, and structured reviews through internal controls.
• Interface with various stakeholders in the process including operations, CBORC, and AML teams to resolve any process gaps identified.
• Challenge the status quo and continuously improvise the processes, implement healthy control checks, identify risks and map corrective action plans in the region assigned
• Responsible for conducting independent control reviews, and sweeps for the location Retail Bank S&D teams to ensure the strong and compliant working platform
• Drive First-time Right metric among frontline teams through training and refresher sessions
• To monitor and manage processes outsourced to vendors. To ensure compliance with local regulatory requirements and Citi Vendor Management Guidelines
• Provide leadership guidance, training, and coaching to vendor staff and conduct regular meetings with local vendor teams to disseminate information, new policies
• Preparation and Review of location-level SOSH MIS.
• Conduct reviews with location Sales Frontline teams to understand opportunities for standardization/improvement of processes as appropriate
• Work with the location Retail Bank S&D Head to constantly evaluate Audit readiness for the entire network as applicable

Training, development & rotations

Working at Citi is far more than just a job. A career with them means joining a family of more than 220,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

At Citi, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. From analysts to executives, people operate as one team where each voice is heard and each perspective is appreciated.

You will have an opportunity to work with colleagues from unique backgrounds and experiences on projects and solutions that are equally diverse. They believe that diversity makes them stronger, and they actively work to ensure that their team is inclusive and representative of the amazing people they serve.

Salary & benefits

The annual salary for this role will range from INR 4.0 to 7.0 LPA (Source: Ambition Box). Some of the core benefits offered by Citibank to all its employees include;

• Medical, dental, and vision coverage
• Retirement plans
• Life, accident, income protection, and disability insurance.
• Wellness programs
• Non-core benefits and allowances vary by region and country and may include meal and housing stipends, education assistance, childcare resources, and transportation programs.

To know more details about benefits click here

Career progression

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. They have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Citi encourages the freshers to join and polish their abilities. They provide training during the job through experienced individuals working at the global bank. They focus on providing opportunities in different regions to bring diversity.

Work-life balance

It has a good work environment and flexible working hours. Citi is very flexible about the time and place of work for employees. They provide work-from-home options depending on the needs of the role.

Culture & vibe

Citi is committed to a diverse and inclusive workforce that represents the places where they operate and the clients they serve. Citi believes in a workplace where everyone feels comfortable coming to work as their whole self every day. Their culture of belonging and inclusivity makes Citi a place where everyone can thrive and advance their careers.

Citi values the unique backgrounds, identities, and experiences its employees bring to work every day. Citi is truly committed to fostering a culture of inclusion where they champion success, regardless of race, ethnicity, or any other factor of diversity.

About You

To apply for this role, you must have the following eligibility criteria as stated below:

Qualifications:

• 0-2 years relevant experience
• Knowledge of client onboarding procedures (KYC requirements, FATCA, etc.)
• Demonstrated interpersonal skills related to client interaction, and internal team interactions
• Proficient with Microsoft Excel, Word, and PowerPoint

Education:

• Bachelor’s/University degree or equivalent experience

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be submitted easily.