Office Card Operations

About Citi Bank

Citigroup safeguards the wealth, provides loans, makes invoices, and assesses the resources in place of its consumers. It helps in making connections among individuals around the globe. It also plays a role in guiding its clients about investments. It also finances and helps the government to all extents to make a strong base of the country like schemes for houses, transport, and other important requirements of the people. Citi supports ninety per cent of Fortune 500 Companies in their routine tasks of recruitment, progress, and accomplishments.

Your role

The Ops Support Specialist is an entry level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.

Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value-added products and services while adhering to strict laws and regulations governing Telesales
• Communicate daily with management on productivity, quality, availability, and Management Information System (MIS) indicators, as well as provide written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on the needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Training, development & rotations

Working at Citi is far more than just a job. A career with Citi means joining a family of more than 220,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

At Citi, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. From analysts to executives, people operate as one team where each voice is heard and each perspective is appreciated.

You will have an opportunity to work with colleagues from unique backgrounds and experiences on projects and solutions that are equally diverse. They believe that diversity makes them stronger, and they actively work to ensure that their team is inclusive and representative of the amazing people they serve.

Salary & benefits

The annual salary for this role can range from INR 3 to 4 LPA (Source: Glassdoor). Some of the core benefits offered by Citibank to all its employees include;

• Medical, dental and vision coverage
• Retirement plans
• Life, accident, income protection, and disability insurance.
• Wellness programs
• Non-core benefits and allowances vary by region and country and may include meal and housing stipends, education assistance, childcare resources, and transportation programs.

To know more details about benefits click here

Career progression

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. They have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Citi encourages the freshers to join and polish their abilities. They provide training during the job through experienced individuals working at the global bank. They focus on providing opportunities in different regions to bring diversity.

Work-life balance

It has a good work environment and flexible working hours. Citi is very flexible about the time and place of work for employees. They provide work-from-home options depending on the needs of the role.

Culture & vibe

Citi is committed to a diverse and inclusive workforce that represents the places where they operate and the clients they serve. Citi believes in a workplace where everyone feels comfortable coming to work as their whole self every day. Their culture of belonging and inclusivity makes Citi a place where everyone can thrive and advance their careers.

Citi values the unique backgrounds, identities, and experiences its employees bring to work every day. Citi is truly committed to fostering a culture of inclusion where they champion success, regardless of race, ethnicity, or any other factor of diversity.

About You

To apply for this role, you must have the qualification and desired key skills as stated below;

Qualification:

• 0-2.6 years of relevant experience
• Proficient in Microsoft Office
• Comprehensive knowledge of the Dispute process
• Ability to work unsupervised and apply problem-solving capabilities
• Ability to work occasional weekends to support Pega releases and COB testing
• Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TRs)
• Demonstrated analytical skills and mathematical knowledge
• Candidate should be flexible to US / India night shift on a rotational basis ( 15:30, 16:30, 18:30 & 20:30 IST login hours )
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• 15 to 16 years of regular graduation

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be submitted easily.