Service Desk Technical Analyst

About CGI

CGI, also known as CGI Group Inc., is a Canadian multinational information technology consulting and systems integration company. In India, over 13,500 professionals work out of eight offices in major cities, including Bangalore, Chennai, Hyderabad, and Mumbai.

Your role

As part of the role,

Responsibilities:

• Respond to requests for technical assistance by following prescribed procedures. 
• Research reported incidents using available information sources and tools. 
• Diagnose, triage and resolve hardware, software, applications or basic network-related incidents Log all contacts and document all the activities and results accurately and completely within the incident management tool. 
• Assign unresolved tickets to the appropriate support team. 
• Proactively monitor, follow up and expedite the resolution of assigned and pending tickets. Identify and escalate tickets requiring urgent attention and action. 
• Stay current with system information, changes and updates. 
• Adhere to work schedules, attendance and leave policies. 

To know more about roles and responsibilities Click the "Apply on employer site"  button.

Training & development

Developing the potential of professionals and ensuring their satisfaction are top priorities at CGI. One of the company’s key success factors is the talent of the people who join the team. CGI invests in comprehensive learning and development programs to ensure members build and increase the skills they need to respond to clients’ evolving digital needs and progress toward their career aspirations. CGI provides opportunities and resources to help members continually learn, and support them in mapping out a customized learning journey.

Salary & benefits

The annual salary for this role can range from INR 2.5 Lakhs to INR 3.5 Lakhs. (Source: AmbitionBox)

The benefits they offer include:

• Share Purchase Plan: A set percentage of your salary can be invested in CGI shares, and CGI matches your contribution dollar for dollar, up to a set maximum.
• Profit Participation Plan: You’ll participate in the rewards that come from CGI's growth. This plan distributes a portion of profits based on the achievement of CGI’s financial objectives, & individual performance.
• Oxygen: The Oxygen, global health, and wellness program is made up of a multidisciplinary team of health experts who support members in their efforts to adopt and maintain a healthy lifestyle.
• Member Assistance Program: The Company provides free and confidential access to information, solutions, and support from professionals to help members address a wide variety of challenges in life.
• Social Clubs: CGI encourages members to get together to build relationships through social clubs. These clubs receive financial support from CGI and organize a wide range of social activities for members, including family activities.
• The Builders Award
• Seniority Recognition Program
• APPLAUD peer-to-peer e-recognition platform

Work-life balance

They strongly believe that work-life balance is crucial to their success and the success of their members. Hence, they encourage a flexible work culture. Work days are usually from Monday to Saturday.

Culture & vibe

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. They call their employees “members” because they are CGI shareholders and owners, and, as owners, they enjoy working and growing together to build a company they are proud of. This has been their Dream since 1976, and it has brought them to where they are today one of the world’s largest independent providers of IT and business consulting services.

About you

To apply for this role, you should have:

Skills:

• Help Desk/IT Services
• Customer Service & Support

Experience:

• This position is for Level 1 with 0-2 years of experience. 

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.