Selling Partner Support Associate-Chennai

Job Description

Virtual Contact Center (VCC) associates are expected to work from a home location approved by Amazon for all scheduled hours. The home location is as mentioned at the top of the JD, and associates are expected to be at this location on the date of joining. It is the responsibility of the associates to ensure uninterrupted internet connectivity and a work-like environment at home location so that associates can deliver their best in terms of productivity and quality.

Roles and Responsibilities

This includes, but is not limited

• Demonstrates effective, clear, and professional written and oral communication in Tamil and English Language. Fluency in these languages is a must.
• Ability to handle inbound and outbound calls along with email support in Tamil and English
• Candidates should be living or willing to relocate to Chennai and work from a home address within the City limits.
• Candidates should have Fixed Line internet (High-speed broadband) and Power back to support for the duration of his/her Shift time.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers' issues. Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller's issues and questions.

Basic Qualifications

• Bachelor's Degree in any discipline with 0-10 years of experience.
• Language: Tamil and English proficiency in speaking, writing, listening, and reading
• Shifts: The job involves working in a 24/7 environment including night shifts and the shifts are decided based on the business requirement.
• Weekly Off: Rotational two- consecutive days off (it is a 5-day working week with 2 consecutive days off.
• During the first four months (Training & Transition) no unplanned leaves are allowed.
• Ability to use a desktop/Laptop and familiarity with Internet Browsers, Windows OS, Microsoft Outlook, and MS Office.
• A home environment free from background noise where you can connect to the internet and work on your deliverables.
• Should have a good internet connection with a minimum speed of 20 MBPS or better and should have at least 100 GB of data from a reliable provider.
• Should have access to mobile phone at all times from a reliable provider.
• Should have power back up in case of power shut down.
• Should be willing interact with Seller over calls/email/chat depending on the business need.
• Candidates who are based in Chennai / should be willing to relocate to Chennai on/before the joining date.

How to Apply

• Interested candidates can apply to this job posting.
• Eligible candidates will receive an email for online assessment
• Once started, all assessments should be completed on the same day.
• You can take the assessment only on a laptop or desktop with Webcam and good-quality USB headphones with a mic.

Additional Information

• Information security: You should be willing to sign an undertaking pertaining to do's and don'ts in accordance with the data Security policy
• Ergonomic Furniture: In Amazon, we care about your health hence suggest that all employees have an ergonomic chair and desk as their workspace

Candidates should have all the below documents and should be sharing the soft copy of documents during the final level of the interview process.

• Educational Document - Degree Certificate / Provisional Certificate / Consolidated Mark Sheet
• Employment Document - Relieving letter/service letter from all the previous companies and last three months' payslip