Digital & Device Technical Support

About Amazon

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers, and the store.

Your role

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.  Associates communicate with customers primarily through mail, chat, and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Responsibilities:

• Excellent customer service skills, including maintaining focus on the customer issue in a  fast-paced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible with the working schedule; may be expected to work weekends, holidays, and events
• Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

To know more about roles and responsibilities Click the "Apply on employer site"  button

Training & development

Amazon aims to spark a revolution in the way training is provided. It has a deep understanding of the core Operations tasks that drive employee satisfaction. They develop Operations leadership and associates by helping them build stronger relationships with teammates and achieve better performance results.

Benefits

Below are some benefits:

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Perks & Benefits
• Professional Support

Career progression

Amazon believes everyone should be able to learn new skills and build their career at Amazon or elsewhere. That's why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of the employees.

To learn more about the career path click here

Work-life balance

Work days are usually from Monday to Friday. They have flexible work timings. When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. Here you find good work with a balanced life.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful.

To learn more about their culture click here

About you

Basic Qualifications:

• Minimum qualification is 10 + 2. Any graduate/ PG.

Technical Aptitude:

• Familiarity with a variety of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, Video Games, streaming content, Cloud Storage) and associated technical terminologies
• In-depth knowledge of Wi-Fi technologies (Devices / Connectivity / Types)
• Working knowledge of all kinds of mobile and computer OS ( Mac / iOS / Windows )
• Ability to translate complex technical information/instructions into a simple language that would ensure seamless troubleshooting
• Basic awareness of Amazon’s Devices and Digital Services (Subscriptions)
• Awareness of the latest trends and developments in the technology industry
• Technically inclined with a drive to challenge existing processes and innovate

Communication Skills:

• Excellent communication skills (written and verbal)
• Ability to communicate correctly and clearly with all customers
• Excellent documentation skills
• Good comprehension skills – the ability to clearly understand and state the issues customers present
• Ability to concentrate – follow customers' issues without distraction to resolution
• Good composition skills – the ability to compose a grammatically correct, concise, and accurate written response
• Work successfully in a team environment as well as independently

Problem-Solving Skills:

• Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks as assigned
• Ability to approach problems logically and rationally
• Action oriented and self-disciplined
• Organized and detail-oriented
• Ability to quickly and effectively prioritize work time in various departments to meet the business need
• Ability to maintain composure in highly escalated situations
• Qualified candidates will be comfortable in a multi-tasking, high-energy environment.  They will be creative and analytical problem solvers with a passion for excellent customer service

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.