Content Assistant-Freevee (Start ASAP)

About Amazon

Amazon offers a variety of products and services through its online marketplace and content distribution platform, including online retail, cloud computing services, consumer electronics, e-book sales, and digital media downloads. Audible is the leading provider of premium digital spoken audio information and entertainment on the Internet. It is a subsidiary company of Amazon specializing in the spoken experience, providing digital audio editions of books, newspapers and magazines, original programming, and TV and radio subscriptions.

Your role

• The primary responsibility of the role is to perform quality checks on English language digital content while listening to and identifying errors as well as validating errors reported by various systems and customers.
• Associate should have a passion for working on digital video content.
• The associate needs to continuously adapt to and learn the new features of various tools and systems and improve on his/her acumen to identify and report errors. He/she has to follow SOP to catch errors in the content.
• The associate will need to be aware of operation metrics like productivity (number of titles processed per hour), quality (defect percentage), and delivery/latency SLA. The associates will be measured on their compliance with these metrics, SLA requirements, QA guidelines, team goals, personal goals, and ability to ideate and drive process improvements for closure.
• Associate should be a team player and come up with ideas to improve the editing/QA process.
• The associate will need to often contact publishers and vendor managers to report errors identified and provide status updates as and when required.
• The employee will be an individual contributor for this role.
• In addition, the associate must be able to pay close attention to minute details, have good communication skills, and have a professional demeanor.
• Associate should be a team player and come up with improvement ideas to improve the process.
• Associate will be required to work with headsets for the majority of the work time.

Training & development

Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Constantly have to learn. When surrounded by extremely smart people
• Learn what customer-centric means.
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor, and grow as leaders.

Benefits

The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Paid time off
• Health care plans
• Financial planning and assistance
• Maternity and parental leave
• Employee discount on Amazon merchandise
• Employee Assistance Program (EAP)
• Leave programs for military service members, veterans, and their families.

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. The reason why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of their employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. Work days are usually from Monday to Friday with good flexible working hours.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

Basic qualifications

• Must be a graduate in any stream Minimum Excel knowledge Strong Written and Verbal Communication The associate will be required to use software and /or tools on a daily basis.
• The tasks will be primarily repetitive in nature and will require the individual to make judgment-based decisions keeping in mind the guidelines provided in the SOP.
• The individual will also need to be able to raise a flag depending on the situation · Working knowledge of computers (Basic MS Office-related skills) · Basic Analytical and Logical Reasoning Skills

Preferred Qualifications

• Microsoft Office (Excel, PowerPoint Presentation).
• Understanding Video content creation and editing will be an added advantage.

How to apply

To apply for the position click on the "Apply on employer website" button on this page and upload your credentials.