Associate Fraud & Claims Operations Representative

About Wells Fargo

Wells Fargo provides banking, investment, mortgage, and consumer and commercial finance through more than 8,400 locations, digital (online, mobile, and social), and mobile banking platforms, and has offices in 42 countries and territories to support customers who conduct business in the global economy.

Your role

In this role, you will:

• Support and capture all pertinent information from customers about their claims
• Conduct research and provide updates on the status of new and existing claims
• Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
• Perform routine customer support tasks by maintaining a balance between exceptional customer service and solid investigative research while answering incoming calls in a call centre environment
• Receive direction from the team lead and escalate questions and issues to more experienced roles
• Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers

Training & development 

Wells Fargo's wide range of internship and development programs for undergraduates and post-graduates are designed to prepare you for a rewarding and successful career. They offer a variety of exciting career paths that will allow you to flourish in an inclusive environment comprised of other smart, dedicated professionals who are focused on success.

For early careers Wells Fargo provides the following training;

• Specialized training that will build your technical and non-technical skills
• Building your network while you learn about Wells Fargo's culture
• Learning from a mentor, coach, and other experienced team members
• Attending exclusive events for early talent participants
• Access to senior leaders from across the company
• Internship and full-time opportunities nationwide

Benefits

Listed below are some benefits:

• Paid Sick Leave
• Health Insurance
• Disability Insurance
• Work from Home
• Certification Reimbursement
• Adoption Reimbursement
• Discounts & Savings
• Commuter Benefits

Work-life balance

At Wells Fargo, employees are their most valuable resource and a key competitive advantage. They want to be an employer of choice - a company where people matter. Their time away policy provides a variety of competitive options to accommodate diverse needs and life events. Work days are usually from Monday to Friday with flexible work timings. They are very flexible in terms of leaves which can give you a reasonable work-life balance.

Culture & vibe

Wells Fargo's values are based on four pillars: teamwork, diversity and inclusion, ethics and integrity, and community. The company is committed to creating a workplace where all team members can be their best selves. It is best suited for candidates willing to work in a fast-paced, high-pressure environment. Wells Fargo is an equal-opportunity employer. The company is committed to diversity and inclusion in the workplace and offers several programs and resources.

About you

• 6+ months of customer service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.