Student Care Specialist

About Vedantu

Vedantu is India's leading Online tutoring company that enables personalized learning. Vedantu delivers quality education with cutting-edge technology which brings India's Top Teachers and students together in a LIVE interactive e-classroom.

Your role

• Service user request received through various channels
• Resolve user queries.
• Coordinate with cross-functional teams
• Ensure resolution is provided within TAT
• Ensure productivity is met.
• Maintain discipline.
• High sensitivity towards user requirements.

Salary & Benefits

The average annual salary for the role of the Student Care Specialist is around INR 3.2 to 4.0 LPA (source: Glass door).  Vedantu provides the following benefits.

• All broadband and mobile bills are reimbursed. The company is after all a by-product of the mobile revolution!
• Health insurance
• Soft Skill Training
• Education Assistance
• Work From Home
• Cafeteria

Work-life balance

Work days are usually from Monday to Friday (Flexible Timings). They also promote hybrid work culture depending upon your job role. The team collectively decides what works for them. No dress code, an atmosphere of independence in decision-making.

Culture & vibe

Vedantu likes to hire people who are ready to constantly innovate and deliver quality education using technology. They have flexible timings at work, which allows the employees to maintain their work-life balance. Such an environment is also conducive to sharpening their skills and rising on the ladder.

About you

To apply for this role, you must be:

• Fluency in English and Hindi communication
• Soft skills, Clarity in speech, Good written and spoken
• English is a must
• Problem-solving skills  Convincing skills

How to apply

To apply for this role, just click on the "Apply on employers site" button, which navigates to the career section where the application can be submitted.

Selection types differ according to different types of organizations. The types of the selection process are -

• Application forms and CVs
• Online screening and shortlisting
• Psychometric testing
• Ability and aptitude tests
• Personality profiling
• Presentations
• Group exercises
• Interviews