Customer Service Specialist

About Tata Group

Founded by Jamsetji Tata in 1868, the Tata group is a global enterprise, headquartered in India. Croma is a brand of Infiniti Retail Ltd., which is a wholly-owned subsidiary of Tata Sons, the holding company of the Tata Group.

Your role

As part of the role your responsibilities include:

• To achieve the revenue and profit targets for the store.
• Interacting with customers, giving them product presentations, and convincing them to make purchases.
• Keeping a track of the stock and inventory in the assigned section and placing orders for replenishing the stock.
• Maintaining the proper display of goods in the store and ensuring that they comply with the quality standards.
• Execute plans to maximize sales as assigned.
• Maintains positive relations and rapport with Customers.
• Keeping oneself updated with all the product knowledge.
• Using technical skills and/or product knowledge to help the customers buy the right product.
• Handle customer queries effectively.
• Effectively collects customer feedback and passes it to the immediate manager.
• Attend mandatory staff meetings and training sessions.
• Completion of all administrative paperwork during scheduled shifts.
• Knowledge of procedures in emergency situations.
• Knowledge of facility rules, regulations, and the philosophy of the store.
• Other duties as assigned by the superior.

Training & development 

Tata group's commitment to enhancing the knowledge and leadership quotient of its people has resulted in the establishment of various development and training programs. New candidates who join the organization are given training. This training familiarizes them with the organizational mission, vision, rules, regulations, and working conditions. When promotion and career growth become important. Training is given so that employees are prepared to share the responsibilities of the higher-level job. 

Benefits

(Source: Ambitionbox). 

Below are the employee benefits at Tata Group:

• Health allowances
• Medical insurance
• Gym charges reimbursement
• Employee services center
• Housing schemes for employees
• Child education and marriage assistance
• Gratuity benefits
• Pension scheme

Work-life balance

Tata groups have flexible work timings and this is a desk job. Work days are usually from Monday to Friday with flexible work timings. A culture of giving freedom and authority to take decisions got an opportunity to work with positive people, work-life balance is also very cool, regular events every now & then, an early chance to lead a team.

Culture & vibe

Tata's company culture thrives on growth, innovation, and change. It encourages employees to submit ideas that can help improve company operations and also encourages employees to take up opportunities outside their verticals to help them develop new skill sets.

About you

To apply for this role, you must have the following eligibility criteria:

Qualification, Experience, and Skills Required:

• Graduate or pursuing graduation with 0-1 year of experience. Oral Communication Skills, Excellent in product knowledge.

Competencies:

• Process & result orientation, Quick learner, interpersonal effectiveness, Persuasiveness, Organising skills, Conflict management & resolution, quick documentation, etc.

How to apply

To apply for this role, click the "Apply on employer site" button, which navigates to the career section where the application can be submitted easily.

The hiring procedure generally varies according to the job.

• Aptitude Test (online).
• Group Discussion Round.
• Technical Interview.
• HR Interview.