Trainee Customer Support Officer

About Mphasis India

Mphasis corporation begins as a high-end technology architecting firm in the year 1998 in Santa Monica by Jerry Rao and Jordan Tas. After the merger of a US-based IT consulting company and an Indian IT company, BFL Mpasis was formed. They offer service transformation solutions and Focus on innovation. The company delivers Next-Gen Design, Architecture, and Engineering services, and also provides scalable and sustainable software & technology solutions to Global Enterprise

Your role

Responsibilities: 

• You will be doing the outbound calling and data validation
• To make Outbound calls for Insurance Data Entry and Data Verification
• Capture appropriate notes as per the call-out made.

Training & development

In the world of bots, where machines are learning thick & fast, the knowledge, skills & learning needs of the workforce are getting completely re-defined. Each day, they encounter new problems that demand to innovate and find solutions at breakneck speed. Hence, emphasis has embraced Learning as the driving factor for Business Success and Individual fulfilment. They extensively leverage learning to improve performance and change behaviours to address current business realities and future possibilities for employees.

Employee Benefits

In addition to salary, the employees have reported the following benefits:

• Life & Personal Accident Insurance
• Medical Insurance
• Leaves
• Salary Advance
• Work From Home
• National Pension Scheme
• Care Policy
• Learn While You Earn
• Professional Program For Education & Learning

Career progression

Mphasis has put frameworks and initiatives in place which are designed to make the initial days of a new employee easier and to ensure a smooth transition into the organization for them. These frameworks are customized according to the nature of the business of which the employee will be a part. Its core strength lies in its people and the global teams that embody diversity, inclusion & knowledge potential. What’s exciting is their agile, inclusive, fertile learning environment that provides an opportunity Work-life unlearn & re-learn and build a rewarding career.

Work-life balance

It has a good Work-life balance with understandable cooperative teams. Its strong focus on flexibility and collaboration as part of the organization's culture makes them a strong, value-driven close-knit family.  Work days are usually from Monday to Friday.

Culture & vibe

Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All employment is decided based on qualifications, merit, and business need. Mphasis as a global company takes immense pride in its diverse workforce and fosters a culture of equity, inclusion, and belongingness. Mphasis strongly believes that its real strength lies in its diversity.

About you

To apply for this position, you must have

Skills:

• Primary Competency: Customer Service
• Primary Skill: Voice
• Primary skill Percentage: 100

Experience:

• 0-1 year

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

The primary recruitment process includes the following steps,

• Aptitude Test
• Psychometric Tests
• Personal Interview
• Communication Test.