Tech Support Associate

About Mphasis India

Mphasis's mission is to be a specialized enterprise at the confluence of people, profit, and the planet powered by inquisitive minds. It serves the financial services, telecom, logistics, and technology industries. 

Training, development & rotations

In the world of bots, where machines are learning thick & fast, the knowledge, skills & learning needs of the workforce are getting completely re-defined. Each day, they encounter new problems that demand to innovate and find solutions at breakneck speed. Hence, emphasis has embraced Learning as the driving factor for Business Success and Individual fulfilment. They extensively leverage learning to improve performance and change behaviours to address current business realities and future possibilities for employees.

They Foster an environment that enables high learnability for business success and individual growth.  

• Learning on-the-go
• On-the-job Learning
• Certification-on-demand
• Social & Collaborative

Salary & benefits

The annual salary for the role at this company range from INR 1.8 to 3.3 LPA (Source: Ambition Box). In addition to salary, the employees have reported the following benefits:

• Life & Personal Accident Insurance
• Medical Insurance
• Leaves
• Salary Advance
• Work From Home
• National Pension Scheme
• Care Policy
• Learn While You Earn
• Professional Program For Education & Learning

Other Benefits:

• Pick up and drop facility
• Global standard work environment
• Performance-linked incentives

Career progression

Mphasis has put frameworks and initiatives in place which are designed to make the initial days of a new employee easier and to ensure a smooth transition into the organization for them. These frameworks are customized according to the nature of the business of which the employee will be a part. Its core strength lies in its people and the global teams that embody diversity, inclusion & knowledge potential. What’s exciting is their agile, inclusive, fertile learning environment that provides an opportunity Work-life unlearn & re-learn and build a rewarding career.

Work life balance

It has a good Work-life balance with understandable cooperative teams. Its strong focus on flexibility and collaboration as part of the organization's culture makes them a strong, value-driven close-knit family. Working Culture is good.

Culture & vibe

Mphasis is an equal opportunity/affirmative action employer committed to a diverse workforce. All employment is decided based on qualifications, merit, and business need. Mphasis as a global company takes immense pride in its diverse workforce and fosters a culture of equity, inclusion, and belongingness. Mphasis strongly believes that its real strength lies in its diversity.

About you

To apply for this position, you must have

Skills: 

• Primary Competency: Service Desk
• Primary Skill: Technical Troubleshooting L1
• Primary Skill Percentage: 100

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

The basic recruitment process includes the following steps,

• Aptitude Test
• Psychometric Tests
• Personal Interview
• Communication Test.