Service Delivery Officer

About Kotak Mahindra Bank

Kotak Mahindra Bank offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management. It is India's third-largest private sector bank by assets and by market capitalization as of November 2021.

Your role

• Handling personalized service requests of customers.
• Generation of timely business MIS.
• Ensuring strict adherence to compliance, audit, and regulatory requirements for a customer segment.
• Coordination with CPC/RPC/Investment desks for account opening of customers.
• Managing complaints of customers and ensuring their resolution within TAT. 

Training, development & rotations

Kotak Mahindra is an eminent banking and financial services group, offering a wide spectrum of services to cater varied needs of individuals as well as corporates. The bank provides several training programs in different sectors,

• The progress of learners was monitored automatically to determine gaps in performance and address them continually.
• The performance improvement program was organized to provide supervisor-level counseling for learners. 
• A periodic analysis was done to improve the rule sets and attain maximum business objectives.

Salary & benefits

The annual salary for this role can range from INR 1.8 Lakhs to INR 3 Lakhs. (Source: Ambtionbox)

Benefits they offer:

• Medical expense coverage
• Health insurance
• Wellness Initiatives
• Employee Engagement
• Leadership Connect
• Rewards and Recognitions
• Women-friendly part-time work policy
• Sabbaticals, etc.

Work-life balance

They truly believe that happy people make better companies. The Kotak way of life involves initiatives to find balance, meaning, and success, both at work and outside of it. It has a good work-life balance with understanding cooperative teams. The bank provides alternate Saturdays off with flexible timing depending on the needs of the employees.

Culture & vibe

The right environment makes all the difference. At Kotak Bank, they take pride in having built a dynamic culture that brings out the best in you. Their culture is one of their biggest strengths. It's what sets them apart and attracts the best and the brightest in the industry. The bank’s core values are at the heart of its steady success and evolution as a company.

It’s not just their success that drives them. It’s the success of people as well on both the professional and personal fronts.

About you

Job requirements:

• Developing and maintaining banking relationships with a select group of high-net-worth customers.
• Excellent communication skills with customer service orientation
• Courteous and polite.
• Good knowledge of Microsoft excels.
• Understanding of banking norms and processes.
• Degree Level: Bachelor's Degree

​​​​How to apply

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