Genpact is a global professional services firm that makes business transformation real. Genpact works and supports businesses solves problems, and delivers ideas that help make significant and worthwhile modifications for their betterment.
Your role
They are looking for professionals with OTC demonstrated ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream Collection/Exceptions
Responsibilities:
Premium application, reinstatement, renewal of payment received from policyholders
Backdate and cancellation of policies in case of payment made by policyholder get the bounce
Respond to email /phone queries related to disputed cases
Research and analyze the disputes/deductions in ERP
Follow-up with various departments to get supporting documents/ info for dispute/deductions /resolution
See opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and monitor the past dues and pending items
Implement a strategy to reduce turnaround time on Research and resolving issues in a manner to expedite all cases to avoid any adverse customer impact
Work as a teammate to process any ad-hoc request promptly.
Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, effectively, and professionally.
Call out problems to senior staff members and or management as appropriate.
Training & development
The company is committed to learning. Their learning ecosystems have been crafted to bring in best-in-class learning opportunities to provide employees with an individualized learning experience. From world-class training programs to learning opportunities for building competencies.
The company encourages and empowers people to acquire new skills, and receive learning opportunities and quality training while reinventing themselves to suit the changing needs of the world around us.
Salary & benefits
The annual salary for the role at this company can range from INR 2.7 to INR 3.8 LPA. (Source: Ambition Box). Listed below are some benefits:
Soft skill training
Insurance, Health & Wellness
Financial & Retirement
Family & Parenting
Vacation & Time Off
Professional Support
Work-life balance
Work days are usually from Monday to Friday with flexible work timings. This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.
Culture & vibe
The firm believes that it drives the change that is necessary to make a difference. It comprises diverse roles, offers, and people. It is a great place to learn and grow. The work environment is cordial and overall fulfilling.
About you
To apply for this role, you must be:
Minimum Qualifications
B. Com
Freshers are eligible
Excellent English interpersonal skills
Preferred Experience
Prior cash application experience!
MS Excel knowledge
How to apply
To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.
The hiring process involves:
Written Exam
Group Discussion
Genpact Interview Process
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
H
Policy Studies
Work rights
The opportunity is available to applicants in any of the following categories.