Genpact is a global professional services firm that makes business transformation real. Genpact works and supports businesses solves problems, and delivers ideas that help make significant and worthwhile modifications for their betterment.
Your role
Responsibilities:
Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests also Reconcile orders to match customer books, including validating credits or debits and sending them to customers for collection or refund and Follow up on customer/internal disputes, customer questions and working between departments to get a resolution.
To know more about roles and responsibilities Click the "Apply on employer site" button
Training & development
The company is committed to learning. Their learning ecosystems have been crafted to bring in best-in-class learning opportunities to provide employees with an individualized learning experience, from world-class training programs to learning opportunities for building competencies.
The company encourages and empowers people to acquire new skills, and receive learning opportunities and quality training while reinventing themselves to suit the changing needs of the world around them.
Benefits
They provide the following benefits.
Insurance, Health & Wellness
Financial & Retirement
Family & Parenting
Vacation & Time Off
Professional Support
Work-life balance
Work days are usually from Monday to Friday with flexible work timings. This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.
Culture & vibe
The firm believes that it drives the necessary change to make a difference. It comprises diverse roles, offers, and people. It is a great place to learn and grow. The work environment is cordial and overall fulfilling.
About you
To apply for this role, you must be:
Qualifications:
Graduate (in any stream)
Excellent Communication Skills (verbal and written)
Good customer handling skills
High Energy level
Effective probing skills and analyzing / understanding skills
You should be able to work on a flexible schedule (including weekend shifts)
How to apply
To apply for this role, click the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.
The hiring process involves the following:
Written Exam
Group Discussion
Genpact Interview Process
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Business
Business Administration
Management
Project Management
C
Creative Arts (all other)
H
Humanities (all other)
Social Science (all other)
S
Sciences (all other)
Work rights
The opportunity is available to applicants in any of the following categories.