Process Associate

About Genpact

Genpact is a global professional services firm that makes business transformation real. Genpact works and supports businesses solves problems, and delivers ideas that help make significant and worthwhile modifications for their betterment. 

Your role

• Transaction processing according to standard work & SOP
• Prioritize transactions according to detailed guidelines to meet SLA
• Plans and prioritizes tasks and work responsibilities to achieve objectives
• Comprehending and responding to customer inquiries. Identify, research, and resolve problems.
• Assist with/perform other team tasks as the need arises.
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meet Company service standards
• Interact with Onshore /Offshore and customers in a supportive and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual and team goals are met.
• Maintain key records like working files, and email for reference and audit purposes
• Should be able to handle basic day-to-day requirements of excel
• Should possess good interpersonal skills.
• Exposure to insurance would be added advantage. 

Training & development

• Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
• The company is committed to learning. Their learning ecosystems have been crafted to bring in best-in-class learning opportunities to provide employees with an individualized learning experience. From world-class training programs to learning opportunities for building competencies.
• The company encourages and empowers people to acquire new skills, and receive learning opportunities and quality training while reinventing themselves to suit the changing needs of the world around us. 

Salary & benefits

The annual salary for the Process Associate at this company can range from INR 2.0 to 4.0 LPA (Source: Glassdoor). Genpact provides the following benefits.

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support

Work-life balance

Work days are usually from Monday to Friday with flexible work timings. This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

The firm believes that it drives the change that is necessary to make a difference. It comprises diverse roles, offers, and people. It is a great place to learn and grow. The work environment is cordial and overall fulfilling.

About you

To apply for this role, you must be:

• Graduation in any stream except Technical Graduation & Law
• High on energy!
• Good communication skills.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where there are multiple jobs available for the same role but in different locations in India. You can use the filter "Organization" & "Job Field" and search for the same job title.

The hiring process involves:

• Written Exam
• Group Discussion
• Genpact Interview Process