Management Trainee Customer Care

About Genpact

Genpact is a global professional services firm that makes business transformation real. Genpact works and supports businesses solves problems, and delivers ideas that help make significant and worthwhile modifications for their betterment. 

Your role

Responsibilities:

• Led a portfolio of Collectors delivering on customer-specified parameters, employee-related priorities, and the profitability of the business.
• Detailed understanding of Personal loans, Auto Loans, RIBG, and Field Collections.
• Ability to comprehend client needs & should drive clients / Internal MBR & QBR, Reviewing every day and reporting out to internal partners
• Should drive the In/ output metrics, Contact Rate, Promise Rate, and Resolution Rate & should have worked on Dialer
• Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and currently available headcount; and allocate responsibilities
• Understand performance metrics. Perform a trends analysis. Recommend and execute suitable actions for the customer.
• Purposefully resolve people issues and ensure that attrition is well below the defined target. 

Training  & development

• The company is committed to learning. Their learning ecosystems have been crafted to bring in best-in-class learning opportunities to provide employees with an individualized learning experience. From world-class training programs to learning opportunities for building competencies.
• The company encourages and empowers people to acquire new skills, and receive learning opportunities and quality training while reinventing themselves to suit the changing needs of the world around us. 

Benefits

Listed below are some benefits:

• Soft skill training
• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Professional Support

Work-life balance

Work days are usually from Monday to Friday with flexible work timings. This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

The firm believes that it drives the change that is necessary to make a difference. It comprises diverse roles, offers, and people. It is a great place to learn and grow. The work environment is cordial and overall fulfilling.

About you

To apply for this role, you must be:

Minimum Qualifications

• Graduate (Any Subject area)

Preferred Qualifications

• Has an understanding of balancing defaulted accounts, speaking to end customers, resolve queries and the account. 
• Make process improvements to ensure delivery on all performance CTQs 
• Roll out various contests and other motivational tools for a team from time to time. 

How to apply

This role is currently closed. If you are interested in this role, click "Pre-register" and Prosple will inform you once this position opens again.