Process Executive - Voice

About  Cognizant

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Their unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world.

Your role

Stakeholder/Business Management

• Administering and helping to manage Client Product support for the customers who call/chat or email in the support center.
• Customer support to international customers over the phone for voice process (INBOUND and Outbound calling).
• Client products to the customer (Analytics, YouTube, etc.).
• Efficient and timely service delivery across teams for multiple clients They work closely with the functional leads to define overall strategies and processes to increase the efficiency and productivity within the process They work with the BD team to increase the span of services and add new clients.
• Create and manage Risk and mitigation plans based on discussions with project stakeholders.
• They serve all clients through Account managers or in a few cases without any intervention of an account manager through various applications.
• Report to the manager on performance status and any escalations.

Web Design & People/Team

• Design and develop internet/intranet web pages in the prescribed format adhering to client requirements within the agreed TAT
• Design client marketing collaterals/presentations following the prescribed brand guidelines against the agreed timeline and accuracy
• Provide information, educate customers to update trackers, update required applications & tools, and keep SMEs and TL informed of new issues.
• Contribute to and participate proactively in knowledge-sharing sessions.
• Participate and contribute to organizational activities.

Training & development 

Cognizant offers free training and learning programs as a benefit of their employment. Cognizant Interactive Learning Practice has been providing end-to-end learning solutions for over a decade to a broad range of customers across the globe. Offered through industry-recognized solution frameworks, Cognizant’s learning services include managed-to-learn services, learning content and technology consulting, learning modernization, learning technology transformation, learning content development, digital asset production, learning technology selection and implementation, learning analytics, learning administration, gamification, mobile enablement, and learning technology support and maintenance.

Benefits

(Source: AmbitionBox). Cognizant provides the following benefits.

• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Temporary Disability Insurance
• Prepaid Legal
• Long-term Disability Insurance
• Accidental Death & Dismemberment Insurance

Career progression

This company pays attention to employee needs. Its successes, size, and magnitude of operations allow it to provide numerous and effective career advancement opportunities to employees. Cognizant supports you in reaching your aspirational roles through a holistic learning journey. Its Digital Honours program allows you to move across/change career tracks within the company.
Cognizant does its best to accommodate employee preferences on work locations. It does not require service bonds from its employees.

Work-life balance

Cognizant is a great place to work during any stage of your career journey. Even then, it is best to join Cognizant early on in your career and rise to higher roles in the company. Work days are usually from Monday to Friday. They have flexible work timings and work five days a week.

Culture & vibe

The company culture at Cognizant lays emphasis on skill sets, hard work, and continuous improvement. It embraces diversity and allows for the expression of your individualism while also enabling teamwork and collaboration. Six values form the bedrock of Cognizant’s culture.
A Women Empowerment program at Cognizant helps to ensure diversity in the management, senior leadership, and all other levels in the company.

About You

Qualifications

• Graduate (exclusion BE/BTech/MCA) or High School graduate or above as may be applicable in the Geo

Must-Have Skills

• Speaking English
• Customer Service
• MS Excel
• Fund Operations
• Data Management

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.