Systems Ops Analyst

About Citi

Citi began operations in India over a century ago in 1902 in Kolkata and today is a significant foreign investor in the Indian financial market. As a promoter-shareholder, Citi has played a leading role in establishing important market intermediaries such as depositories, credit bureaus, clearing, and payment institutions.

Your role

The Applications Support Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing, and/or evaluating processes and data

Responsibilities:

• The Application Support Analyst is responsible for having a good understanding of app support procedures and concepts and basic knowledge of other technical areas to maintain, identify and define enhancements to existing applications and their operating environments; thus making recommendations for improvements.
• Work closely with business stakeholders and users to gather requirements and coordinate with the development team for implementation.
• Provide day-to-day functional support and troubleshoot root causes of issues for Oracle AP
• Take ownership of issues and work with business users and the development team to find resolutions.
• Maintain and modify the configuration of Oracle modules.
• Analyzes existing system logic and uses evaluative judgment to make recommendations and implement enhancements or fixes.
• Formulates and defines scope and objectives for changes through research and fact-finding combined with a basic understanding of business systems and industry standards; documents requirements.
• Partners with appropriate development and production support areas.
• Participates in validation and testing activities.
• Applies a good understanding of how the team interacts with others in accomplishing the objectives of the area.
• Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures.
• Has limited but direct impact on the business through the quality of activities provided; impacts the team and closely related teams.
• Exchanges ideas and information in a concise and logical manner.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing and reporting control issues with transparency.

Training & development

The training and Development Strategy at Citibank is consisting of three core areas:

• The first core area is “on-the-job learning” which takes 70% of the whole development program.
• The second core area is “learning through the relationship of exposure to others” which takes 20% part of the program.
• The third core area is “formal classroom training” which takes 10% part.

Salary & benefits

The annual salary for this role will range from INR 2.4 to 4.1 LPA (Source: Ambition Box). Some of the core benefits offered by Citibank to all its employees include;

• Medical, dental, and vision coverage
• Retirement plans
• Life, accident, income protection, and disability insurance.
• Wellness programs
• Non-core benefits and allowances vary by region and country and may include meal and housing stipends, education assistance, childcare resources, and transportation programs.

To know more details about benefits click here

Career progression

At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact. You’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. You’ll also have the chance to give back and make a positive impact where they live and work through volunteerism.

Work-life balance

Citi has a good work environment and flexible working hours. Citi is very flexible about the time and place of work for employees. They provide work-from-home options depending on the needs of the role.

Culture and Vibe

Citi is committed to a diverse and inclusive workforce that represents the places where they operate and the clients they serve. Citi believes in a workplace where everyone feels comfortable coming to work as their whole self every day. Their culture of belonging and inclusivity makes Citi a place where everyone can thrive and advance their careers.

About You

Skills that will help you succeed in this role:

• 0-2 years relevant experience with Oracle EBS R12 Financials modules
• Must be an effective communicator
• Participation in some process improvements.
• Be able to work under pressure
• Analytical and troubleshooting skills.
• Knowledge of banking applications and server infrastructure
• Good interpersonal and communication skills, great teammate

Education:

• Bachelor’s/University degree or equivalent experience

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career section where the application can be submitted directly.