Ops Support Assistant

About Citi Bank

Citigroup safeguards the wealth, provides loans, makes invoices, and assesses the resources in place of its consumers. It helps in making connections among individuals around the globe. It also plays a role in guiding its clients about investments. It also finances and helps the government to all extents to make a strong base of the country like schemes for houses, transport, and other important requirements of the people. Citi supports ninety per cent of Fortune 500 Companies in their routine tasks of recruitment, progress, and accomplishments.

Your role

As an Ops Support Assistant, you will be responsible for:

• Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
• Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
• Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
• Interact with internal departments and external clients to resolve issues and concerns
• Monitor “In process,” work to meet business and quality standards
• Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
• Support and expansive array of products and services and serve as the team subject matter expert
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Training & development

Working at Citi is far more than just a job. A career with Citi means joining a family of more than 220,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

At Citi, you will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you. From analysts to executives, people operate as one team where each voice is heard and each perspective is appreciated.

You will have an opportunity to work with colleagues from unique backgrounds and experiences on projects and solutions that are equally diverse. They believe that diversity makes them stronger, and they actively work to ensure that their team is inclusive and representative of the amazing people they serve.

Salary & benefits

The annual salary for this role can range from INR 3.0 to INR 4.0 Lakhs (Source: Glassdoor). Some of the core benefits offered by Citibank to all its employees include;

• Medical, dental and vision coverage
• Retirement plans
• Life, accident, income protection, and disability insurance.
• Wellness programs
• Non-core benefits and allowances vary by region and country and may include meal and housing stipends, education assistance, childcare resources, and transportation programs.

To know more details about benefits click here

Career progression

Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses. They have a variety of programs that help employees balance their work and life, including generous paid time off packages.

Work-life balance

It has a good work environment and flexible working hours. Citi is very flexible about the time and place of work for employees. They provide work-from-home options depending on the needs of the role.

Culture & vibe

Citi is committed to a diverse and inclusive workforce that represents the places where they operate and the clients they serve. Citi believes in a workplace where everyone feels comfortable coming to work as their whole self every day. Their culture of belonging and inclusivity makes Citi a place where everyone can thrive and advance their careers.

About you

To be an attractive candidate you must have the following criteria, 

• 0-2 years of relevant experience
• Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
• Proficient computer skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Graduation-15 years of formal education

How to apply

To apply for this role, click on the "Apply on employer site" button, which navigates to the career section where the application can be submitted easily.