Implementation Specialist

About this job role

Who We Are

Do you want to join a team of specialists working on the automation of ITSM process flows? The Smart Bonding Team engages with Cisco customers and partners all over the world to improve their ticket resolution experience.

We utilize the latest Cloud Technology to integrate with service partners automating the sharing of processes, data, and workflows in real-time by eliminating manual practices and bottlenecks, driving significant operational efficiencies that are scalable and reusable. Smart Bonding establishes a real-time, collaborative connection between the Cisco ticketing systems and that of our partners and customers. This builds a continuous and interactive customer support experience, minimizes network downtime, and enhances partner, customer, and end-user happiness.

What You Will Do

As a Project Manager & Implementation specialist, you will support Smart Bonding Operations across the entire portfolio of service delivery capabilities, including

• Managing Partner and Customer onboardings
• Consulting and Guiding Partners and Customers through requirements
• Configuring and Implementing APIs
• Working with multi-functional partners
• Innovating Smart Bonding to make onboarding more efficient and automated

Who you are

• Technical Education – ie Bachelor or higher in IT / Computer Science
• At least 3 years of relevant experience in software development (e.g. OOP, Script-languages, etc.)
• Experience in leading projects and consulting customers.
• Experience in using B2B Protocols such as SOAP and REST Webservices
• Experience in the customization of ITSM Systems such as ServiceNow, Remedy, Jira, etc.
• Good knowledge of Webservices and APIs with messages in XML and JSON
• Experience with Microsoft Office products (Word, Excel, PowerPoint, Visio)
• Excellent English – spoken and written
• Methodical and structured style of working with a strong analytical mind
• Excellent collaborative skills across multi-cultural teams and high customer focus

Nice-to-have Requirements

• Experience with Mulesoft as an API Integration Platform
• Experience with customization/implementation of ERP or CRM systems
• ITIL Certification
• working proficiency in other languages (e.g. Spanish, German, Polish, Japanese, etc.)

Why Cisco

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns, and protects. No other company can do what we do – you can’t put us in a box!

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take the difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world-changing? Be you, with us!