Operations Officer - Retail

About Axis Bank

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. Its mission is to be the first-choice provider of financial solutions. They aim to build strong customer relations through smart communications technology and empowered customer care representatives.

The Retail Lending department focuses on the lending business of the bank by offering various loan products like home loans, car loans, and personal loans among others. They also offer working capital loans and business loans for small businesses and are also responsible for the rural lending business of the bank.

Your role

• The Operations officer is responsible for post-sanction processing of loans, after verification of pre-sanction documents and loan agreements and dispatching verified files with proper system updation to central storage, reconciliation with the central team, and managing the repayment instrument dispatch.
• The job holder is also responsible for ensuring internal and regulatory compliance and resolving customer service requests/complaints within the stipulated TAT.

Your responsibilities

• Handle customer queries and provide appropriate solutions while maintaining high service standards
• Process loan documents submitted for account opening and ensure their subsequent disbursement
• Validate the submitted documents as per the bank’s process and policies
• Responsible for the dispatch of disbursed files, repayment instruments, etc., to central storage post updating the same in the system
• Reply/revert on time for concurrent audit queries and ensure that satisfactory audit ratings are obtained.

Training, development & rotations

Axis Bank is one of the best places for freshers and interns because it offers Fintech programs, Young Bankers Programs, Virtual Sales and Relationship Management Programs, and many more. Whether you're a fresh graduate or a professional with considerable work experience, Axis Bank offers you ample opportunities to grow, upskill, and advance in your career. 

Developing leadership skills across various levels is one of their key focus areas for capacity building. A multi-tiered leadership development programme has been created to develop leaders at various levels in the Bank through academic tie-ups with premier institutions globally.

Salary & benefits

The average annual salary for an  Operations Officer - Retail is around INR 2 to 2.5 LPA (Source: Ambition Box). The bank takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package as mentioned below;

• Health Insurance
• Job Training
• Soft Skill Training
• Work From Home
• Team Outings
• Free Transport
• Education Assistance
• International Relocation
• Free Food
• ....read more

Work-life balance

The bank has a good, inclusive work environment and a diverse working culture. It has great working hours. The bank provides alternate Saturdays off with flexible timing depending on the needs of the employees.

Culture & vibe

At Axis Bank, they seek to create an inclusive, equitable, culturally competent, supportive and safe environment where their employees model behaviour that enriches the workplace. To further an inclusive culture and foster DE&I principles, Axis Bank is committed to:

• Ensuring an inclusive working environment free of discrimination at all stages of the  employee life cycle
• Developing plans to promote DE&I principles and cultural competencies among employees across Axis Bank.
• Advancing their vision through opportunities for engaging conversations, developing understanding and appreciation of diversity, equity and inclusion.
• Striving to build and support a community whose members have diverse cultures, backgrounds, and life experiences
• Ensuring their leaders build a culture that is rich in diversity, fosters equity and embodies inclusivity.
• Reviewing measurable objectives, and monitoring progress on an annual basis, to ensure equity within policies and practices across the bank.

About you

Your optimal qualification for success on the job is;

• Graduation / Post-Graduation from a recognized institute

For the successful execution of the job, the candidate should possess the following key skills;

• Knowledge of Finacle/ other banking software
• Good communication (both written and verbal) and presentation skills
• Ability to handle pressure and meet deadlines
• High sales orientation to meet sales targets consistently
• Ability to manage complex client situations
• Excel 

How to apply

To apply for this role, simply click the "Apply on employer site" button on this page to submit your application with Axis Bank India.

The recruitment comprises a two-stage process for applicants, including interns and fresh graduates. It selects the best candidates for different banking roles in Axis Bank. Once a candidate is selected, Axis Bank requires them to provide a medical fitness certificate.