Catalog Associate

About Amazon

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers, and the store.

Your role

Job Description:

The Associate – Catalog position offers an introduction to the online retail business and a broad training ground for future success. The successful Associate – Catalog is an effective listener, communicator, and problem-solver, and can balance the needs and requirements of both Amazon.com and strategic vendors. He or she must be able to effectively engage with vendors to improve selection, and profitability and help their business grow. The Associate – Catalog will also engage with many internal business partners to achieve best-in-class vendor onboarding operations and exceed ambitious goals

Core Responsibilities

• Handle the day-to-day volumes of the assigned tasks and ensure the given SLA is met per quality standards
• Ability to work overtime as dictated by business need; as much as 20 hours a week, most often occurring in the weeks surrounding the holiday season.
• Maintain records of day-to-day work by updating trackers to reflect work done.
• If there is a possible default on SLAs or quality, flag the escalation in time to the manager or lead.
• Interacting and coordinating with vendors/buyers to accurately reflect the Amazon catalog for price, product details, and other product-related information
• The primary responsibility of the role is to perform quality checks on English,  Arabic, and French language digital content while listening to and identifying errors as well as validating errors reported by various systems and customers.

Training & development 

Amazon is committed to empowering employees to do their best work – and to do your best work you need to be constantly learning, growing, and becoming a better version of yourself. With the support of the team, Amazon helps you to reach your potential through a variety of offerings, such as:

• A performance philosophy geared toward development, not ratings
• Constantly have to learn. When surrounded by extremely smart people
• Learn what customer-centric means.
• Job rotation programs designed to reignite and broaden your work experience
• Yearly education and training reimbursement to keep your skillset sharp
• Subscriptions to the leading online training platforms for technical and business acumen
• POD (Power of Difference) communities to network, mentor, and grow as leaders.

Benefits

The company takes care of you and your loved ones and will support you with a competitive and comprehensive benefits package. Below are some highlights:

• Insurance, Health & Wellness
• Financial & Retirement
• Family & Parenting
• Vacation & Time Off
• Perks & Benefits
• Professional Support

Career progression

Amazon believes everyone should have the opportunity to learn new skills and build their career at Amazon or elsewhere. That's why as part of their mission of being Earth's Best Employer, they have made a $1.2 billion commitment to investing in the upskilling of their employees with free skills training, tuition support programs, a variety of certifications, and more to help improve the abilities of the employees. They also support:

• Higher Education 
• Apprenticeships & Certifications
• Mentorships & Development

Work-life balance

Work days are usually from Monday to Friday. They have flexible work timings. When you join Amazon, you are part of a team that works together to create one goal. You create new friendships, and a lot of those are like family. Here you find good work with a balanced life.

Culture & vibe

• Amazon has a very relaxed but still professional work environment. It has a friendly and fun work culture. It is committed to being diverse, inclusive, and equal in its approach.
• The company believes that incentives are not enough to make workplace culture powerful. It understands that corporate culture and values define a business.
• They have gained an appreciation for their policies and initiatives that reinforce their employees to strive harder for their mission.

About you

Basic Qualifications

• Bachelor’s degree in any discipline
• Ability to dive deep into a problem, perform ‘Root Cause Analysis and identify constraints to recommend a solution – on this, they will test the candidate’s ability to think logically through a given issue, structure their thoughts, identify the problem correctly and then recommend appropriate solutions.
• Ability to deal with ambiguity – use discretion and judgment to take decisions on critical business tasks based on available information
• Strong written & verbal communication skills- English, Arabic, French
• Good working knowledge of MS Office.
• Excellent Data analysis skills.

Preferred Qualifications

Basic knowledge of SQL to extract and analyze data independently. Demonstrated problem-solving and analytical skills Proven ability to work productively and efficiently in an independent setting. Proven ability to communicate with managers and associates at all levels Global perspective and a solid understanding of business objectives Excellent attention to detail and work with the highest level of accuracy

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where there are multiple jobs available for the same role but in different locations in India. You can use the filter "Job Type/Job Category"  and search for the same job title. 

The hiring process involves:

• Online Application
• Phone Interview
• In-Person Interview